Program Supervisor - West Desk

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith and valuesbased organization we hire and serve people of all backgrounds and walks of life there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
This position supervises the staff and functioning of the Centre of Hope West Desk and provides assistanceto the Shelter Manager with development and overall operation of the Shelter Program.

This is a parttime position 8 hours per day Saturday and Sunday 16 hours per week total.

ACCOUNTABILITIES:

1. Program Operations:
Assists the manager in the development and delivery of the program.
Ensures the functioning of the West Desk incorporates the values standards philosophy of The
Salvation Army to achieve its and mission.

Assists in the development of annual program operational plan.
Assists in the development implementation and evaluation of program goals that support the
annual program operational plan.
Assists with researching and implementing best practices as well searching out opportunities.
Assists in the development of program policies and guidelines.
Assists with the implementation of and participates in the provision of the case management
system including intake support goal planning referral networking and other direct services to
clients.
Researches and implements approved program initiatives.
Maintains and promotes effective working relationships with government agencies and other
community partners.
Assists with preparation of the annual program evaluation.
Performs other related duties as assigned.

2. Team Management:
Ensures the West Desk is fully staffed with qualified staff and that staff have the resources to do
their jobs.
In conjunction with the manager hires orients trains supports and evaluates direct reports.
Oversees the daytoday operations of the Centre of Hope West Desk.
Ensures policies practices and procedures are understood and followed by direct reports.
Completes payroll supervisory functions inclusive of approving vacation sick time timesheets
etc. for direct reports; ensures employees are paid accurately and ontime utilizing Workday and
following all legislation policies and procedures.
Effectively utilizes supports evaluates and retains volunteers at the West Desk.
Ensures direct reports complete mandatory training and/or certifications.

3. Financial:
Assists with monitoring resident occupancy fees and works with residents to ensure payment.
Demonstrates diligent stewardship of resources.
May prepare purchase requisitions and other finance documents in accordance with Finance
procedures; may verify payroll register.
May approve and codes invoices for payment in the absence of the manager

4. Administrative:
Assists the Shelter Manager with implementing the Salvation Army Accreditation Standards.
Prepares and submits documentation reports and other statistical information as required by
management and funders.
Performs administrative tasks (i.e. filing photocopying email phone calls etc. that support
program objectives.

Attends and/or coordinates departmental meetings.
Attends internal meetings presents program issues answers questions and prepares reports as
required.
Attends and participates in meetings/events/committees (internal and external) as required.
Maintains an uptodate position manual.

CRITICAL RELATIONSHIP MANAGEMENT:

Internal:
Housing and Shelter Program staff students and volunteers
Centre of Hope staff i.e. Administration Facilities Food Services and Spiritual & Religious Care
External:
Residents and community members
Community agencies

MANAGERIAL/TECHNICAL RESPONSIBILITIES:
Reports directly to the: Shelter Program Manager.
Direct reports: Up to 12 frontline plus casual/relief support employees and
volunteers/students.

FINANCIAL AND MATERIAL MANAGEMENT:
Provides some input into the annual budget.
Assists with monitoring and supporting residents to have occupancy fees paid on time.

WORKING CONDITIONS:
Works in a mens residential shelter facility.
May have to deal with aggressive and/or disruptive residents
Potential of verbal and less likely physical attacks.

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision andValues in a professional manner upholding our code of conduct.

EDUCATION AND EXPEREINCE REQUIREMENTS:
Education Qualifications and Certifications:
A twoyear college diploma in related social services field
Police Information Check (PIC) with Vulnerable Sector Search
Current and Alberta approved Standard First Aid/ CPR Certification
Incumbents with a Social Work diploma or degree must be registered with the Alberta College of SocialWorkers. Experience and Skilled Knowledge Requirements
At least three years prior related experience in frontline casework in a social service environment
including overseeing a team.
Experience working with people who are vulnerable in crisis and/or experiencing homelessness.
Experience within a shelter system.
Administration experience including preparing reports and documentation.

Skills and Capabilities:
Operational/Service Management: skills to research best practices and service opportunities that
align with accreditation processes intended program outcomes and resources; attention to
detail problem solving and analytical skills.
Able to assess crisis situations and make concise decisions
Communication: excellent communication skills (verbal/written); strong sense of integrity and
confidentiality with professional ethics and a balanced sense of fairness and flexibility; strong skills
in MSOffice 365 (Outlook Excel TEAMS Word PPT) to prepare/present information. Models
effective client service and crisis intervention skills. Able to work collaboratively with sector
agencies.
Vision and Values exemplifying highly ethical standards of conduct; knowledge understanding
and a commitment to equity diversity and inclusion.
Demonstrated trauma informed care and deescalation skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of
fairness and flexibility.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.