Global Internal Communications Mgr, Amazon Customer Service

The Amazon Customer Service (CS) Communications teams mission is to ensure every CS employee feels connected informed engaged and like they truly belong. Our team is seeking an innovative and highly motivated Sr. Public Relations (PR) Specialist Business Communications to support communications for the global CS team. This is an opportunity for a strategic resultsdriven communications professional to add significant value to the bestinclass CS team.

The ideal candidate must be able to think critically act tactically write effectively and display strong organizational and communication skills. They must have proven success in delivering highperforming communications campaigns that clearly communicate changes/updates and drive user adoption. They must quickly get up to speed on CSspecific tenets goals programs policies and businesses becoming a subject matter expert on the CS business.

Key job responsibilities
Proactively build and manage relationships with CS leaders and partners assisting them in communication planning and ensuring all employeefacing communications are delivered to the right audience at the right time with the right message and through the right channels.
Work closely with CS leadership earning trust to be a trusted thought partner on businessspecific communications.
Own communications strategy and execution of CSspecific communications (e.g. updated policies for customer service associates on specific teams new tools within CS).
Help drive adoption engagement and interaction across CS internal communication platforms and tools as part of our global communications strategy.
Conduct ongoing analysis of communications and report on performance.
Prioritize competing projects and requests managing multiple initiatives and ensure prioritization and focus stay on top strategic objectives.

A day in the life
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

Bachelors degree
7 years of recent professional communications or public relations experience
Experience in professional communications or public relations
Exemplary writing and organization skills
Experience successfully crafting communications strategies for global largescale organizations
Experience successfully executing communications strategies for global largescale organizations

Bachelors degree in communications public relations or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.