Account Manager, BwP/MCF

The Merchant Success team is responsible for driving the gotomarket strategy to grow and retain merchants after their initial launch with Buy with Prime (BwP) and MultiChannel Fulfillment (MCF) products. Merchant Success team members will navigate ambiguous business challenges while working directly across a network of internal and external crossfunctional stakeholders. The Account Manager will create and implement strategies to effectively manage a portfolio of strategic customers using BwP and MCF creating strong partnerships with rapidly growing the businesses. You will leverage learnings from merchants to continuously improve internal processes reduce merchant pain points and influence product roadmaps based on strategic merchant priorities to maximize long term growth potential and improve shopping and fulfillment experiences.

Key job responsibilities
Own strategic vision and performance to objectives across a portfolio of strategic merchants
Define forecasts and communicate progress and blockers to management and cross functional teams
Gather interpret and apply a wide range of data to resolve issues and exceed business objectives
Prioritize effectively in an ambiguous complex fastpaced environment
Effectively manage multiple projects and priorities in a fastpaced deadlinedriven environment

A day in the life
As the primary owner of Small and Medium Business (SMB) merchant relationships you manage existing accounts through established strategies and growth initiatives. You drive merchant engagement provide education and remove growth barriers at scale. While primarily transactional in nature your role requires balancing both transactional and strategic approaches based on merchant needs. You work independently while receiving structured coaching and support from management on strategy and goalsetting. Your responsibilities include evaluating and recommending custom solutions securing necessary approvals from management and peers. Direct merchant interaction forms the core of your daily activities including gathering feedback on best practices and identifying product features or obstacles. Success in this position requires your strong problemsolving abilities to address merchant challenges and implement solutions for supported cases. You track growth and feature adoption metrics provide accurate forecasting data to management coordinate with crossfunctional teams for specialized support and contribute directly to organizational objectives through merchant success.

Bachelors degree or equivalent
3 years of business development partnership management or sourcing new business experience
Experience with sales CRM tools such as Salesforce or similar software

Masters degree or equivalent
Experience using data and metrics to determine and drive improvements
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83100/year in our lowest geographic market up to $177800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.