Key Responsibility Areas including preferred Skills and Experience
- Should be able to manage and execute process and business level goals to achieved agreed performance metrices.
- To ensure complete operations management including any escalation w.r.t. any operational issue along with performing against all SLAs.
- To ensure timely and accurate delivery of daily monthly and periodic processing of client requirements and interact with a client on a daytoday basis responding to their requirements at a short notice by realigning priorities.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Cash Posting Remittances Cash allocation.
- Cash Reconciliation Query Management Account maintenance Ceded Payments and reporting
Competencies:
- Working knowledge of credit management cash allocation debt management and collections bank reconciliations (either of the 2 or 3)
- CD/SAP experience preferred
- London market (Insurance Industry) experience is preferred.
- Responsible for Broker Relationship Management and any query they might have related to payments commission or debt related.
- Ensure to meet process SLAs and client VOC.
- Excellent Communication Skills (Verbal and Written)
- Good knowledge of complete MS Office suite (MS Word MS Excel Outlook)
Location C18 Bengaluru
Required Experience:
Senior IC