Customer Success Specialist
Customer Success Specialist
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Job Description
Job Purpose:
To support customers as they transition from sales prospects to active users of products. Theyre focused on customer loyalty and building close longterm client relationships and often stay with the same customers as long as they continue to work with your business:
Responds to inquiries.
Expedites critical orders.
Communicates dispositions.
Researches and resolves problems.
Research orders.
Provides quote preparation.
Orders tracking backlog processing invoicing returns discrepancy resolution customer credit problems andor other such support to sales team members andor external customers.
Identifies investigates and participates in opportunities to improve processes and procedures to include various key performance metrics.
Performs other duties as assigned.
Responsibilities:
Customer value realisation
Customer satisfaction
Revenue growth
Increased adoption
Knowledge Skills and Experience:
>3 to 5 Years of relevant work experience
Required Education: Bachelors Degree
Able to execute instructions and to request clarification when needed.
Able to recognize and attend to important details with accuracy and efficiency.
Able to communicate clearly and convey necessary information.
Able to collaborate and build solid effective working relationships with others.
Candidate must know Italian
Key Skills
Whats In It For You
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more ondemand courses.
- Elevate Your Personal WellBeing: Boost your financial physical and mental wellbeing through seminars events and our global Life Empowerment Assistance Program.
- Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peertopeer conversations and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal peerled inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.
Dont meet every single requirement Apply anyway.
At Tech Data a TD SYNNEX Company were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!
We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment based on merit without regard to race colour religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law. To support our diversity and inclusion efforts we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
