Customer Service Advisor
Customer Service Advisor
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This is an exciting part time role based in NWOS Leigh (WN7 3XJ) that will give you the opportunity to achieve optimum levels of customer service dispensing prescription medication and other medical appliances to patients via pharmacy under direction of license.
Hours (Part Time): 25 hours per week. 5 hours per day.
Working days are: Monday to Friday 1:00pm until 6:00pm
Job Purpose:
To achieve optimum levels of customer service by dispensing prescription medication and other medical appliances to patients via pharmacy under direction of license. Orders are placed over the phone email and online portals and need to be processed accurately and within the company regulations and time scales. There is also a requirement to call customers or send email to provide feedback on orders and timescales regarding stock availability. Good understanding of what is norm and quantities/product knowledge of surgical items from part 9 of the drug tariff will be required however training will be provided. To enhance the quality of our customer experience through better understanding their needs and ensuring the Contact Centre team can demonstrate how we are meeting these needs. Ability to gain commitment using appropriate interpersonal styles and techniques to deal with customer complaints queries or other information requests modifying ones own behaviour to accommodate tasks situations and individuals involved.
Principal Accountabilities:
Provide customer care at the highest level to ensure maximum customer satisfaction.
Ensure that inbound/outbound orders are dispensed to customers/patients accurately by following the local SOP for placing orders.
Ensure that customer queries are resolved and that progress is reported back to the customer within agreed timescales.
Advise Contact Centre Team Leaders of any instance requiring special action.
The ability to handle complaints and difficult situations in a patient calm and effective way.
Continuous update of product & process knowledge
Ensuring that confidentiality of customer information is maintained in line with regulatory IG requirements and GDPR.
We will offer you a competitive salary and benefits package including:
o Hybrid working following probation period.
o Employee assistance programme with legal and financial advisors as well as mental health counselling
o Perks at Work with discounts in various retailers such as: Currys PC World Samsung John Lewis and more
o Access to Mental Health First Aiders
o Contributory Pension Scheme after 3month service
o Cycle to Work Scheme
o Service Based Holidays
o Career Development and internal progression opportunities
o Up to two paid Volunteer days per calendar year to carry out volunteer activities (pro rata for part time)
.
Knowledge Skills and Experience Required:
Experience within a call centre and processing environment
Proficient in Microsoft tools including 365 Excel PowerPoint Word and Teams
Excellent verbal and written communication skills including rapport building.
A responsible attitude
Good people skills for building relationships with colleagues and customers at all levels with the ability to motivate people.
The ability to plan and prioritise your own work.
Calmness under pressure
Decisionmaking ability
Accurate record keeping
IT & keyboard skills
Results and achievement orientated.
Highly motivated proactive and flexible
Open to giving and receiving constructive feedback.
Demonstrable customer focus
Problem solving and decisionmaking skills.
Can work to deadlines with efficiency andaccuracy.
Attention to detail.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Part timeAffiliated Companies
Affiliated Companies: Alliance Healthcare Management Services LimitedEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
Unclear Seniority
Employment Type
Part-Time
