Tenancy Enforcement Officer
Tenancy Enforcement Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
GBP 35001 - 40000
1 Vacancy
Job Description
Join Amplius as a Tenancy Enforcement Officer and take the lead in tackling tenancy breaches and antisocial behaviour across our communities. Youll provide a responsive handson service while delivering great customer care in every neighbourhood you support.
Location: Milton Keynes 1 day in office minimum.
Salary: 35855 per year
Contract: Permanent full time
Your week: 36.25 hours (Monday to Friday 8.45am 5pm)
Snapshot of your role
- Manage and resolve cases of antisocial behaviour and tenancy breaches including abandonment damage and fraud.
- Assess risk gather evidence take witness statements and prepare cases for legal action.
- Maintain accurate case records and monitor progress using internal systems.
- Communicate regularly with customers offering advice support and referrals where appropriate.
- Issue warnings and take timely proportionate enforcement action in line with policy.
- Represent Amplius in court proceedings and follow cases through to resolution.
- Work collaboratively with colleagues partners and multiagency teams to resolve issues.
- Attend and contribute to meetings ensuring appropriate information sharing and action planning.
- Support customer safety satisfaction and confidence in our neighbourhoods.
- Report to and work under the guidance of the Team Leader.
Your toolkit for success
- Experience resolving antisocial behaviour or tenancy breaches.
- Confidence working with customers in crisis showing calm respectful professionalism.
- Excellent written verbal and listening communication skills.
- Proven ability to collaborate with colleagues teams and external agencies.
- Strong problemsolving and decisionmaking skills.
- Wellorganised able to manage a varied caseload and coordinate resources effectively.
- Accurate and thorough recordkeeping abilities.
- Strong interpersonal skills with the ability to build trust and rapport.
- High emotional intelligence with a sensitive appropriate approach to challenging situations.
- Outcomefocused with a commitment to achieving positive results.
A full UK driving licence is essential for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Why join Amplius
There are loads of things that make Amplius a great place to be every colleague has the chance to grow with us make a real difference to our customers lives and ultimately be the most authentic version of themselves.
- 28 days annual leave (plus bank holidays)
- Enhanced maternity paternity and adoption leave
- Paid qualifications and professional subscriptions
- Pension contribution up to 10%
- Health and wellbeing support
- Carers leave
- Cycle to work scheme
- Electric car lease scheme
- Paid fertility and maternity leave
- Financial Wellbeing support
- Free flu jabs
- Life assurance
Grow with us
Your development matters to us. With tailored training programs ongoing feedback and career progression pathways we support you to advance as far as you want to go.
Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
Were dedicated to sustainability and social responsibility taking real steps to protect our planet and foster inclusivity.
Our values
Were committed to inclusivity respect and integrity. We encourage all of our colleagues to embody these values working together to create a positive empowering environment.
Important We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 18 May
Phone screening: 22 May
Interviews: 6 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions Contact the Amplius Recruitment Team and well be in touch to support you with any questions queries or conundrums!
The Company
Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.
The Benefits
The Benefits
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
