Customer Service Representative
Customer Service Representative
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Job Description
- High School Diploma with bachelors degree preferred
- 2 years of customer service with some sales or supply chain experience is preferred
- Experience working in a team environment and independently as needed
- Demonstrates computer competence with Microsoft Office (word processing spreadsheets databases etc.)
- Experience working with SAP or other ERP systems is preferred
- Excellent verbal interpersonal and written communication skills
- Ability to meet time sensitive deadlines and prioritize responsibilities
- Ability to recognize problems assess situations gather relevant information and respond/resolve effectively
- Positive attitude and thrives in a collaborative environment
- Excellent customer service skills and demonstrates a passion for customers
- Desire to drive to not simply meet but exceed expectations
- Highly motivated selfstarter who is results oriented
- Ability to give and receive feedback
- Ability to work flexible hours as needed
What We Offer:
Compensation: This role is eligible for our annual meritincrease program and we are targeting a salary range of $49400$74000 based on your level of skills qualifications and experience. You will also be eligible for our Annual Incentive Program which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.
Benefits: When you join our team you and your dependents will be offered coverage under our comprehensive employee benefits plan which includes medical dental vision short and longterm disability and life insurance. We offer a pretax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary LongTerm Care and Employee Assistance Programs. We also support personal volunteerism sponsor a host of diversity networks promote mentoring and provide training and development opportunities to help you chart your path to a fulfilling career.
Retirement: Employees are able to enroll in our companys 401k plan which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.
Paid Time Off or Vacation:We provide eligible employees who are scheduled to work 25 hours or more per week with 3weeks of paid vacation to use during your first year of employment. In addition after being employed for six months eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year providing a total of 88 holiday hours and paid parental leave for all fulltime employees.
About Weyerhaeuser: We sustainably manage forests and manufacture products that make the world a better place. Were serious about safety driven to achieve excellence and proud of what we do. With multiple business lines in locations across North America we offer a range of exciting career opportunities for smart talented people who are passionate about making a difference. We know you have a choice in your career. We want you to choose us.
Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core valuesand we strive to maintain a culture where all our people feel a sense of belonging opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join stay and thrive with our team.
The Wood Products Supply Chain organization has an immediate opportunity available for a fulltime Customer Service Representative to join our dynamic team. Weyerhaeusers 125year history meets modern sustainability in its new LEEDcertified and awardwinning building located in the historic Pioneer Square district. We are a collaborative team with a strong reputation for performance built by knowledgeable members who drive efficiency by leveraging technology and process improvement. In this valued and strategic role the Wood Products Supply Chain Customer Service Representative is the first point of contact for a growing roster of new and current customers.
In short the Customer Service Representative role is key to the companys success by maintaining customer satisfaction through superior customer service. The ideal candidate is a motivated actionoriented person who is passionate about customer service. In this role you are instrumental in developing and maintaining relationships by providing excellent customer service to both internal and external customers. You provide superior account support manage the order process with a fine degree of accuracy and are influential in assisting and strengthening our Wood Products organization with various projects and promotions. In this role you will build relationships with customers across the US and Canada while mastering the workings of a metricsdriven streamlined organization. The Customer Service Representative role is an excellent opportunity to join Weyerhaeusers Supply Chain team and to grow within an organization that will invest in you. We hope you choose us for your next career.
This position will report out of Weyerhaeusers Seattle Headquarters with the flexibility to work a hybrid schedule (3 days per week in the office).
Key Functions:
- Utilizing SAP and other sales tools to accurately process sales orders along with the management of invoicing without error or delay
- Providing outstanding customer support from initial contact to when product arrives to customer
- Working cross functionally across supply chain & sales to fulfill our customer order requirements
- Develop and maintain strong customer relationships
- Serving as main customer touch point for troubleshooting customer issues
- Meeting and/or exceeding service expectations and customer follow up
- Consistently looking for ways to improve processes across supply chain
- Participate in project work as required
- Ensure all documentation is provided to relevant parties invoices order confirmations packing lists etc.
- Maintain customer data within SAP which includes completing new customer set up requests
- Have deep understand of Weyerhaeuser business products and customers to ensure highest level of service to customers
- Work within a team environment to meet business objective and goal
Required Experience:
Unclear Seniority
Employment Type
Full-Time
