Revenue Operations Analyst
Revenue Operations Analyst
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
- Understand multiple goto market models supporting Digital Experience solution offerings ondemand subscription licensing (perpetual and term) maintenance and support managed services and professional services.
- Apply multiple sophisticated systems and processes to lead enterprise deal pipeline contracts provisioning and record revenue SalesForce SAP (ECC Convergent Charging/Mediation Consolidated invoicing).
- Interpret and validate an enterprise deal (using contracts purchase order and approval documentation) to ensure accurate recording of revenue (booking provisioning invoicing).
- Book and record revenue from fully completed contracts/deals using manual and semiautomated processes into the systems mentioned above.
- Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact and work to resolve during the deal negotiation process.
- Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using Alteryx SQL Excel and Tableau reports.
- Engage with various business partners by resolving issues raised by customers related to the Order Management process.
- Partner with the departments crossgeo/organizational teams focused on data management innovation integration (acquisitions) and enablement to find opportunities to drive efficiencies through streamlining processes and system improvements.
- Work crossfunctionally with multiple internal Adobe Departments (Deal Desk Revenue Assurance Credit Legal Customer Success Management Sales Product Delivery (Provisioning) Professional Services Tax Sales Finance Enterprise Customers and Partners).
- Support increased workload and additional hours when required i.e. month/quarter end.
- Fluent in English (written and spoken)
- Meticulous committed adaptable inquisitive creative respectful collaborative and confident.
- Competence with information management tools SAP (ECC CC) Salesforce SharePoint or similar analytical and information management applications. Preferable knowledge Excel and SQL.
- Demonstrate critical thinking: i.e. ability to analyze complex deal issues make decisions and problem solve selfsufficiently without requiring ongoing direction setting.
- Good interpersonal and customeroriented communication skills.
- Able to analyze workload and demonstrate time management.
- BA/BS or equivalent in a numerate or business field
- Minimum 2 years Order Management (or similar) experience in this sector
At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and shortterm incentives are in the form of sales commission plans. Nonsales roles starting salaries are expressed as base salary and shortterm incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for longterm incentives in the form of a new hire equity award.
StateSpecific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call (408).
Required Experience:
IC
Employment Type
Full-Time
