Senior Financial Services Operations and Risk Data Analyst
Senior Financial Services Operations and Risk Data Analyst
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Job Description
Summary:
Clio is more than just a tech companywe are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
We are currently seeking a Senior Financial Services Risk Data Analyst to join our Payment Operations team in Toronto Vancouver or Calgary.
What your team does:
Launched in late 2021 Clio Payments is already one of the fastestgrowing legal payments solutions in the world processing billions of dollars of client payments each year. The Payment Operations team led by the Director of Payment Operations is responsible for the rapid scaling of its Clio Payments product throughout North America and Clios broader International footprint! The team is responsible for the entire customer journey from client intake and onboarding day to day account management through to dispute resolution and fraud and credit monitoring.
Payment Operations is a critical function within Clio which is focused on driving results for the company through strategic operational and datadriven improvements.
Who you are:
Reporting directly to the Director of Payment Operations we are seeking a Senior Risk Management and Data Analyst with experience in Fintech Payments Merchant and Portfolio Risk Management to play a role in the buildout development and execution of financial services and risk management data insights initiatives. We are looking for someone who understands and is familiar with solutions including but not limited to card payments ACH wires banking as well as fraud prevention analysis tools and analysis. The candidate will play a critical role by using data analytics in developing risk management strategies influencing decisions related to product ideation business and risk vendor selection and management and play a direct support role in cross functional product and risk management initiatives while balancing day to day queues and alerts around merchant and transaction risk processes with the payment operations team.
What youll do:
Lead the development and implementation of advanced analytics and predictive models to assess and address product and portfolio risk optimize operational processes identify growth opportunities and improve overall portfolio performance
Own the measurement of Operational and Risk Management KPIs developing frameworks for understanding causation attribution and trends ensuring alignment with leadership as well as the operational/risk management team
Design and maintain calculators and pricing predictive models for card payments ACH wires and other financial services solutions for existing and emerging global markets in line with card network interchange and costs and regulatory compliance
Creating data based frameworks and implementing tools to safeguard the organization against fraud regulatory breaches and financial crime while maintaining a seamless customer experience
Take initiative in identifying operational and risk gaps that can be met with internal buildouts or external solutions and conduct preliminary analysis on how they would integrate into our Fintech platform
Collaborate with product marketing operational teams and external vendors to deliver actionable insights and ensure alignment on strategy goals and metrics contributing to data integrity and the success of key initiatives
Support operational teams in managing various merchant and transaction monitoring operational queues with the goal of safeguarding the business advising the operations and risk management teams on best practices in evaluating merchants and transaction credit and fraud
Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team
Use data insights to define the risk tolerance levels for products both at the pilot stage and those already available to the general public
Collaborate with the data team in creating both operational as well as risk management dashboards and reporting on fraud exposure the response levels of implemented fraud mitigation tools and other key performance indicators
Design materials to educate internal teams and customers about emerging fraud techniques
Serve as an operational liaison with the key thirdparty fintech service providers & partners who are required to deliver fraud mitigation solutions to Clio and its customers
What you may have:
At least 35 years Financial Services Payments or Fintech experience including a solid understanding of each of the various card networks their risk profiles as well as that of other payments solutions like ACH wires and emerging technologies like Buy Now Pay Later
At least 2 years of Fraud and Risk Prevention experience within financial services
At least 2 years of data analytics or data science in a vertical SaaS environment
Strong data analysis skills including writing and amending SQL Queries as well as data mining solutions and dashboard building platforms
Comfortable collaborating crossfunctionally and reporting insights to leaders at various levels of the organization
Experience working in and with global markets outside of North America in a Payments or Fintech risk management and fraud prevention capacity
Strong organizational and time management skills with the ability to adapt to change in a highgrowth business environment
Demonstrated strong interpersonal and communication skills both written and oral
Comfortable working in a technical operations environment with tight deadlines
Serious bonus points if you have:
Direct experience at a digital bank in a data or risk analytics capacity
Direct experience at a fraud prevention vendor or vertical SaaS platform
Experience in compliance fraud and risk management at a fintech neobank merchant acquirer or card network
Knowledge of ACH transactions and reversal fraud risk
Technical knowledge of Artificial Intelligence fraud prevention solutions and their practical application in operations
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and highperforming culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with toptier health benefits dental and vision insurance
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto and Dublin) to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higherperforming teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture at Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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