Membership Coordinator
Membership Coordinator
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-05-2025
Job Description
Membership Coordinator Neenah
Position Overview
The Membership Coordinator is responsible for managing operations related to MyClubHub (MCH); including member account support data entry and integrity providing reports and ensuring the optimal guest experience. Additionally the Membership Coordinator ensures daily duties associated with the front desk are consistent with the Boys & Girls Club of the Fox Valleys Mission.
Essential Job Functions
Operations
- Ensure membership files are maintained and updated.
- Ensure completed behavior/incident forms and activity trackers are entered into MCH by the organizations established due dates.
- Ensure volunteers and interns are tracked in MCH.
- Assist caregivers with memberships payments caregiver portal information etc.
- Ensure clear communication occurs with surrounding schools for attendancerelated purposes especially during the schoolyear.
- Provide the optimal experience for visitors callers youth caregivers and donors.
- Collaborate with internal teams and departments to align goals and strategies and to foster a culture of cooperation and teamwork.
- Engage in continuous learning and contribute to the effective implementation of continuous improvement processes.
- Support the ethical use of data to make decisions in a timely and informed manner.
- Represent the organization to the community in a way that enhances the organizations profile builds its reputation supports its strategic priorities and advances its mission.
- Contribute to operational goals and objectives that align with and advance the organizations strategic priorities.
- Support team development and performance inclusive of but not limited to active listening teambased learning recognition fun and transparent communications.
- Strive to meet and surpass the expectations of youth families staff volunteers Board funders and other key stakeholders.
- Support the planning implementation execution and evaluation of special projects.
- Focus efforts on promoting equity engaging in traumainformed and continuous improvement practices and doing what is needed to help the communities the organization serves become great places for all children and youth to grow and thrive.
- Actively and substantially contribute to a healthy organizational culture characterized by the core elements of trust inclusion belonging autonomy position mastery and purpose.
- Finish work by established deadlines within the framework of established guidelines and policies.
- Address issues and concerns in a professional respectful and courteous manner.
- Ensure records are upto date accurate and organized.
- Prioritize and organize multiple tasks and responsibilities in a way that meets daily responsibilities while continuing to work toward longerterm objectives.
Resource Development
- Ensure proper paperwork is compiled and submitted when donations occur.
- Support a minimum of two special events per year.
- Work to understand how your actions and contributions to quality work and to maximization of resources enhance the organizations fundraising efforts and its overall financial health.
- Support fundraising donor stewardship and Board engagement activities.
Safety and Risk Management
- Maintain the proper policies and procedures regarding authorized pickups for Club members.
- Ensure that guests are signed in at the front desk and receive a guest pass.
- Ensure the proper reports are pulled for drills (Fire Tornado ALICE).
- Maintain a clean and tidy front desk area.
- Ensure current safety practices meet or exceed organizational requirements.
- Support the development and implementation of new or amended policies practices and processes that further mitigate and minimize safety risks.
Talent Development
- Demonstrate a commitment to excellence aligning your efforts with the organizations values mission strategic priorities and policies.
- Participate in available coaching opportunities regular oneonone meetings with your supervisor performance evaluations and goal setting.
- Demonstrate a commitment to learning and development by following talent development requirements and creating and following a professional development plan.
Other duties as assigned.
Qualifications
The Membership Coordinator requires a majority combination of the following:
Education and Experience
- A bachelors or associate degree in human servicerelated fields.
- At least three years experience in data entry and customer relations.
- Demonstrated record of continuous learning and experience in data entry and management.
- Experience with positively interacting with youth.
Skills and Requirements
- Aptitude with filing skills and accurate data entry
- Ability to work independently and efficiently.
- Spanish speaking preferred.
- Exceptional communication skills with the ability to convey information in a timely open and clear manner.
- Reliable transportation.
- Knowledge of and ability to effectively use computers software and other technology tools.
- Ability to establish and maintain effective working relationships with others.
Key Characteristics
- Is missiondriven and valuesbased.
- Demonstrates a growth mindset and a commitment to lifelong learning.
- Upholds a commitment to equity while striving to be antiracist and respectful of cultural differences with all stakeholders.
- Contributes to a purposedriven culture characterized by trust inclusion belonging autonomy and learning.
- Operates with excellence in mind in all matters.
Working Conditions
Work will occur both in a climatecontrolled environment and outdoors with minimal potential for safety or health hazards. This role routinely uses standard office equipment such as computers phones photocopiers and filing cabinets as well as nonhazardous program supplies and equipment such as basketballs paint markers billiard balls musical instruments etc.
Physical Demands include:
- Must be able to remain in a stationary position for extended periods of time.
- Must be able to move independently indoors and outdoors.
- Must be able to operate a computer and other office productivity equipment such as a phone and photocopier.
- Must be able to communicate efficiently and effectively.
- Must be able to quickly detect safety concerns.
- Must be able to move equipment and supplies required to perform the positions responsibilities.
- Must be able to work effectively in an environment where the noise level may be loud at times.
Reasonable accommodation will be made to enable individuals with documented disabilities to perform essential functions.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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