Customer Success Manager
Customer Success Manager
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Job Description
About Verbolia
Founded in 2018 Verbolia is redefining the way leading ecommerce companies grow their traffic and boost conversions. With a suite of cuttingedge SaaS solutions including Vpage (highperforming landing pages at scale) Vmax (page experience personalization) Vlink (scalable internal linking) and Vmerch (product recommendation engine) we help our clients unlock their full digital potential.
Recognized as Belgian Startup of the Year 2021 winner of the IAB MIXX Award and a Deloitte Fast 500 EMEA 2023 company Verbolia is on a mission to empower ecommerce teams to scale their growth through smarter search marketing and CRO strategies.
Your Role
As a Customer Success Manager youll be at the heart of our customer relationships. Your mission is to ensure our clients maximize value from our products achieve measurable success and grow with us. From onboarding new customers to guiding them through strategic use cases and identifying growth opportunities youll be a trusted advisor and internal advocate.
Tasks
What Youll Do
- Serve as the primary point of contact for a portfolio of international clients
- Onboard train and empower new users on our platform
- Monitor product adoption campaign performance and business outcomes
- Analyze product usage and success metrics to recommend improvements
- Deliver personalized 1:1 demos and strategic reviews
- Build and execute proactive success plans to drive customer engagement and retention
- Collaborate crossfunctionally with Product Sales and Marketing teams to deliver customer feedback and shape product roadmaps
- Identify upsell and crosssell opportunities and support account renewal and expansion
- Champion the voice of the customer internally and help shape an outstanding customer experience
Requirements
What Were Looking For
- 3 years of experience in a clientfacing role such as Customer Success Digital Project Management Business Analysis Consultancy or similar roles
- Excellent communication relationshipbuilding and presentation skills
- Analytical and datadriven mindset with an ability to turn insights into action
- Experience with digital marketing SEO or CRO is a strong plus
- Bonus points for knowledge of HTML CSS JavaScript or web analytics tools
- Highly organized adaptable and selfstarting
- Fluent in English additional languages are a plus
Benefits
What we offer
- A key role in a fastgrowing international SaaS company
- Impact autonomy and the opportunity to grow with us
- A hybrid work environment: mix of remote and inoffice flexibility
- A competitive salary with plenty of fringe benefits a company car a mobile subscription 5 extra holidays meal vouchers a group and hospitalization insurance
Our Culture
At Verbolia we care deeply about our team and how we work together.
We value:
- Trust & Collaboration: Be kind be helpful be reliable
- Adaptability: Embrace change evolve with us
- SolutionOrientation: Bring ideas not just problems
We celebrate our wins and enjoy the ride together:
Yearly teambuilding offsites to reflect bond and celebrate our progress
Quarterly fun activities from escape rooms to VR experiences always something different
Monthly team lunches just because good food brings people together
Weekly fresh fruit to stay healthy and energized
Daily collaboration with smart passionate teammates who love what they do
Employment Type
Full Time
