Looking to take your career to the next level Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated fulltime teams in the Philippines offering costefficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support lets shape the future of work together!
Profile Requirements:
- Bachelors or Advanced degree in Business Accounting Computer Science Information Systems or MBA or equivalent work experience
- 3 years of handson NetSuite experience including configuration implementation consulting/administration support and escalations.
- NetSuite Certifications heavily preferred ERP Consultant Administrator
- Experience and knowledge of best practices surrounding ERP
- Familiarity with common NetSuite Suiteapps (Preferred)
- Ability to successfully manage client and team interactions and communicate with technical and nontechnical audiences.
- Experience managing a team of 3 consultants working across multiple engagements.
Core responsibilities:
- Act as subject matter expert and key contributor to service delivery for accounts assigned to the team
- Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 36 projects or as needed.
- Conduct regular account reviews to identify client satisfaction process adherence backlogs quality of services provided opportunities for improvement etc.
- Responsible for identifying business requirements requirements management functional design prototyping process design (including scenario design flow mapping) testing training defining support procedures leading work streams and supporting implementations
- Create functional requirements as an input to Business Requirements Design.
- Build develop and test detailed functional designs for business solution components and prototypes.
- Drive test planning execution and optimization of support.
- Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both onsite and remote.
- Prepare Business Requirements and Technical Scoping Documents resulting from the above noted mapping sessions to provide proposed solutions for the requirements for customer approval.
- Drive the optimization process to facilitate client requirements with the technical developers
- Train mentor and act as subject matter expert for team on both technical and functional skill sets.
- Advise client on standard functionality leading best practices for software and industry
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
NOTE: This is a permanent remote position structured as an Independent Contractor arrangement. Selected candidates must have their own equipment and reliable internet connection. Additionally they will be responsible for managing their own taxes and benefits. Compensation is offered on a biweekly basis.
Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!
This is a remote position.
NetSuite experience NetSuite Certifications