Sr. Member Engagement Consultant

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

Job Description:

This is a datadriven growthoriented role that will build and deliver scaled strategies to reduce churn of Premium subscribers within India APAC or globally as needed. This role blends customer success with productled growth and scaled communication to proactively engage users through 1:Many automated selfserve and scalable digital touchpoints.

The ideal candidate will work with Scaled Solutions stakeholders across Product Product Marketing Engineering Data Science Operations as well as across the Member and Customer Success org to drive alignment on churn reduction strategies for Premium. This role will work with Scaled Solutions PMs to utilize rapid experimentation A/B testing and datadriven decisionmaking to optimize customer journeys and improve retention metrics. This role will also localize and deliver existing assets via webinar community  inperson engagements or prerecorded video. 

Responsibilities:

• Partner with stakeholders and crossfunctional partners to align on priority initiatives build coordinated recommendations and develop & implement selfserve & digital cs strategies and experiences to improve subscriber health drive adoption retention and growth.  

• Build relationships with key stakeholders and across Scaled Solutions Member & Customer Success Product Marketing and Product to facilitate collaboration and alignment.  

• Localize existing onboarding assets for India Marketplace

• Create and Deliver Premium member 1:Many engagements including live Webinars Workshops Community or PreRecorded/Short Form Video

• Review member feedback / voice of customer and recommend program improvements on a weekly basis.

• Stay uptodate on the latest trends in customer success productled growth and digital engagement strategies.

• Apply project management principles & techniques 

• Writing of clear project briefs to drive stakeholder alignment 

Qualifications :

Basic Qualifications: 

• 3 years experience with Program Management Product Management Operations Customer Success Business Analysis or Customer Marketing 

Preferred Qualifications: 

• Experience executing marketspecific programs

• Localization experience

• Experience in gathering business insights and identifying trends from data from multiple sources 

• Prior work experience in a Voice of Customer/User role a plus 

• Strong written and verbal communication skills 

• Strong organizational skills and attention to detail 

• Crossfunctional collaboration and negotiation skills 

Suggested Skills

• Program Management

• Customer Success

• Customer Training

Additional Information :

India Disability Policy 

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers including individuals with disabilities. For more information on our equal opportunity policy please visit Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :

No

Employment Type :

Fulltime