Creative Marketing Account Manager

Work Schedule

Environmental Conditions

Job Description

Creative Marketing Account Manager

R

Site based role Pittsburgh PA

We are seeking a strategic and dynamic Account Manager to lead all aspects of key business partnerships within our creative team. In this role youll serve as a trusted advisor and project management (PM) lead responsible for connecting creative capabilities with business needsensuring outstanding delivery across creative projects.

This role will lead and inspire a dedicated team of PMs and will be pivotal in fostering relationships with a business unit while ensuring business goals priorities and critical metrics are met through effective project management communication and crossfunctional collaboration. You will lead by example maintaining strong relationships with partners while ensuring the successful delivery of all projects.

We need someone who will understand the accounts goals and desired outcomes successfully lead PMs to prioritize and deliver on those goals and initiatives and proactively plan future work all while building relationships and managing partner expectations.

Key Responsibilities:

Client Partnership & Relationship Management:

Serve as the primary liaison between the creative team and assigned business unit(s) providing consistent communication proactive support and clear expectationsetting.

Build deep positive relationships with internal partners by understanding their business objectives and aligning creative solutions to drive success.

Lead the onboarding and integration of new partners into the creative organization ensuring a seamless experience.

Find opportunities to expand the value and influence of the creative team by delivering insights solving challenges and anticipating future needs.

Program & Project Leadership:

Lead all aspects of the strategic execution of highvisibility creative projects ensuring that priorities timelines and budgets align with business and marketing goals.

Translate complex multichannel initiatives into clear project scopes and resource plans in collaboration with project managers and creative leads.

Drive clarity in how work is planned tracked and measuredowning overall account health delivery performance and partner satisfaction.

Monitor critical metrics report progress to leadership and adjust plans to ensure continued alignment with business priorities.

Team Leadership & Development:

Support and mentor a hardworking team of project managers ensuring they are equipped to lead daytoday operations and partner needs.

Promote a culture of accountability ownership and continuous improvement within the team.

Partner closely with crossfunctional team members across brand marketing strategy creative and operations to ensure smooth collaboration and delivery.

Ensure consistency in following standards processes and workflows

Business Engagement & Operations:

Work closely with leadership to align account and project management practices with overall creative and business goals.

Lead quarterly and monthly business reviews to evaluate business account processes and tools identify areas for improvement and implement solutions to improve operational efficiency within the account.

Partner with the operations and finance teams to understand account budgets forecasts and resource utilization.

Minimum Requirements/Qualifications:

• Bachelors degree in business marketing communications advertising or related field
• 710 years of experience in account and project management ideally within a creative agency corporate creative team or marketing environment
• 3 years of direct people management experience with a proven ability to mentor and develop successful teams
• Strong understanding of creative workflows marketing campaign development and integrated media
• Proven ability to lead complex programs across teams functions and geographies
• Exceptional communication and high emotional intelligence with a talent for negotiation influence and conflict resolution.
• Strong client relationship management skills with the ability to anticipate needs provide strategic counsel solve complex problems and foster trust.
• Proven leadership skills with the ability to motivate and guide a diverse team in a fastpaced environment.
• Ability to work swiftly and meet project timelines in a fastpaced creative environment
• Agile certification or Agile marketing experience is highly desirable
• Experience with project management tools and systems (e.g. Workfront Asana Smartsheet)

Other Job Requirements:

• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment