Customer Solutions Representative
Customer Solutions Representative
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1 Vacancy
Job Description
Do you have a passion for helping others Do you like researching and finding solutions Do you want variety and different challenges in your day We are looking for problem solvers critical thinkers and levelheaded employees to help guide our customers.
As a team of highly motivated customercentric professionals were looking for the right person to join our Customer Solutions team to assist internal and external customers and answer their questions about using our products and services on various applications. This individual will interact with customers by phone email and using our online Chat function. We are looking for tech savvy individuals who enjoy problem solving on the spot. This position will work in the home office in Dubuque Iowa.
Who Is Kendall Hunt Publishing
Throughout its history Kendall Hunt Publishing has grown with an emphasis on its employees fearlessness in innovation and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products creating new companies and extending its services across the country and beyond. Through diversity and willingness to adapt to the everchanging publishing industry Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.
When you work at Kendall Hunt you immediately notice the collaboration friendliness and a sense of purpose amongst our employees. Our customers students authors and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve.
In A Typical Work Day You Will...
- Provide 1st level customer support via phone online Chat and other social media tools to receive and enter customer orders
- Assist customers using products for the first time (i.e. purchasing on ecommerce registering on websites etc.)
- Troubleshoot problems customers may experience (i.e. password reset wrong class registration activation code not working etc.)
- Research and resolve questions or issues related to order inquiries proof of deliveries invoice copies credit card inquiries KH website etc.
- Update corporate CRM with information based on support issues handled
Who We Need!
- Ability to use multiple software platforms and programs.
- Prior customer support experience professionalism attention to detail and accuracy is a must!
- Ability to multitask with strong verbal and written communication skills is essential
- A higher education degree is preferred but any educational background is welcomed
- This role is more than the title perceives this is a gateway role to home in on your skills with the potential to advance within our company
Why Us We Understand Its More Than Just a Job!
Choosing a career path can be one of the most important decisions in ones life. Work is part of a persons identity. People need compelling reasons to remain at a job and a company day after day year after year. As you consider a career change we understand the benefits an employer offers are just as appealing as the job itself.
Our companies offer:
- Job Stability. Kendall Hunt and their family of companies have been around for more than 75 years
- Career Growth. Gain some great experience to promote to higher roles many of our leadership and upper management staff worked their way up in our family of companies
- Affordable medical dental and vision insurance with company paid life insurance shortterm and longterm disability
- Generous company match on 401(k) plan as well as profit sharing
- A generous PTO policy plus paid holidays
- Scholarship and tuition reimbursement
An Equal Opportunity Employer
Required Experience:
Unclear Seniority
Employment Type
Full-Time
