Product Manager
Product Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Zendesk is seeking a talented Platform Product Manager to drive product delivery and strategic outcomes for the Engineering and Integration Shared Services (EISS) team part of the CIO Strategy Operations and Architecture (SOA) group. CIO SOA is a central element of the companys technology and operational strategy and represents a critical investment in current and future strength of the company. The Platform Product Manager role focuses on defining rationalizing and prioritizing the product backlog for businesscritical applications and processes ensuring alignment with business objectives and customer needs.
The Product Manager will report directly to the EISS team Senior Manager and collaborate closely with crossfunctional teams both inside and outside CIO SOA including BSAs Engineers Project Delivery leads Scrum Masters Solution and Business Architects and PMO to deliver highquality solutions and platform shared services. Acting as the primary liaison between the EISS team and business stakeholders the Product Manager will facilitate effective communication ensure that product initiatives meet strategic and tactical goals and help ensure ontarget delivery of these initiatives.
This will be an ideal role for a systemssavvy product manager looking to build a Platform Product experience portfolio or a senior BSA with strong analytical and operational experience looking to expand into the PM domain.
Responsibilities:
Define Platform Product vision and strategy aligned with company goals and customer needs.
Stay current on relevant solution and market trends and conduct ongoing discovery to identify ideal solutions for enduser needs.
Define the endtoend experience across people processes and technology to enhance product offerings.
Serve as the primary contact for executive stakeholders and help manage relationships gathering feedback to guide product development.
Collaborate with the delivery team including Business Systems Analysts (BSAs) Scrum Masters Engineers and Tech Leads to ensure alignment on product priorities and technical feasibility.
Make informed decisions on feature priority and scope balancing technical constraints with business needs.
Track product progress and performance refining the backlog based on feedback and changing priorities.
Provide stakeholders with updates through demos and performance reports.
Qualifications and Attributes:
Bachelors degree in Computer Science Engineering Information Technology or a related field; or a Bachelors degree in the hard sciences together with relevant software industry experience.
5 years of product management experience in SaaS or technology environments with a proven track record of successful product delivery.
Strong understanding of platform engineering integration technologies and API management for effective communication with technical teams.
Proven experience in Agile frameworks facilitating Scrum practices and managing crossfunctional teams to ensure timely delivery.
Excellent analytical abilities to leverage data for decisionmaking and performance monitoring.
Strong communication skills to engage and influence diverse stakeholders fostering collaboration and alignment.
Strong career focus on process improvement and facilitating optimal outcomes with welldesigned platform products and systems.
Prior experience with enterprise SaaS systems and products in one or more of the Sales Marketing Finance and Customer Service domains.
Preferred Skills:
Familiarity with data integration tools and platforms (e.g. Workato AWS Fivetran) to support product development.
Facility with designing and deploying practical operational metrics using standard BI tools to assess and maintain platform product health.
Experience in user testing and gathering feedback to drive product enhancements that meet enduser needs.
Ability to mentor team members fostering a collaborative and innovative team culture.
Knowledge of industry best practices in product management and software development to ensure product success.
Passion for technology and innovation with a commitment to staying current with industry trends and advancements.
This is an important role that offers the opportunity to work closely with a wide range of stakeholders. However it also requires availability three days a week from 12:00 PM to 8:00 PM.
About Zendesk
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly focus on innovation and scale with their growth.
More than 100000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco Zendesk has operations in the United States Europe Asia Australia and South America.
Interested in knowing what we do in the community Check out the Zendesk Neighbor Foundation to learn more about how we engage with and provide support to our local communities.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry physical or mental disability military or veteran status or any other characteristic protected by applicable law.
By submitting your application you agree that Zendesk may collect your personal data for recruiting global organization planning and related purposes. Zendesks Candidate Privacy Notice explains what personal information Zendesk may process where Zendesk may process your personal information its purposes for processing your personal information and the rights you can exercise over Zendesks use of your personal information.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
IC
Employment Type
Full-Time
