Manager, Enterprise Support, ES - INDIA
Manager, Enterprise Support, ES - INDIA
Posted on :
05-05-2025
Employer Active
1 Vacancy
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Job Description
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.
The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems working with customers and who has a background from a variety of different fields. The Role needs experience of leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application managing part of a network from layer 3 and higher or webrelated programming that includes the consumption of web services wed like to talk with you!
Key job responsibilities
As Enterprise Support Manager you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer helping to plan review and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWSs largest application workloads. You will lead operations reviews both internally and with your customers while constantly seeking ways to improve your customers AWS experience. In this role you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.
Every day will bring new and exciting challenges on the job while you:
* Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
* Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
* Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
* Help Enterprise customers define IT and business processes that work well with cloud deployments
* Engage with Director and CLevel executives to translate business needs into technical and operational plans
* Work with AWS executive leadership to influence the product roadmap
* Provide detailed reviews of service disruptions metrics detailed prelaunch planning
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Bachelors degree with 15 years of related experience
5 years of managing technical teams
Past experience as a leader managing Startups or Public Sector customers
Passionate about customers and new technology
Experience working with enterprise software companies and experience scaling an organization through rapid growth or expansion
Record of driving projects to improve supportrelated processes and the technical support experience
Professional oral and written communication skills presenting to an audience containing one or more executive team member(s)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems working with customers and who has a background from a variety of different fields. The Role needs experience of leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application managing part of a network from layer 3 and higher or webrelated programming that includes the consumption of web services wed like to talk with you!
Key job responsibilities
As Enterprise Support Manager you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer helping to plan review and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWSs largest application workloads. You will lead operations reviews both internally and with your customers while constantly seeking ways to improve your customers AWS experience. In this role you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.
Every day will bring new and exciting challenges on the job while you:
* Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
* Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
* Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
* Help Enterprise customers define IT and business processes that work well with cloud deployments
* Engage with Director and CLevel executives to translate business needs into technical and operational plans
* Work with AWS executive leadership to influence the product roadmap
* Provide detailed reviews of service disruptions metrics detailed prelaunch planning
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Bachelors degree with 15 years of related experience
5 years of managing technical teams
Past experience as a leader managing Startups or Public Sector customers
Passionate about customers and new technology
Experience working with enterprise software companies and experience scaling an organization through rapid growth or expansion
Record of driving projects to improve supportrelated processes and the technical support experience
Professional oral and written communication skills presenting to an audience containing one or more executive team member(s)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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