Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience jobrelated knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Bank is looking for an IT Support Analyst to provide application support for one of the banks attestation platforms. The IT Support Analyst will provide a broad range of systems / application support research and analysis administration performance availability monitoring and management for own area.

Job Requirements:

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate

• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels while minimizing operational risk

• Provide effective daytoday support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction

• Work effectively as a team supporting other members of the team in resolving critical service issues

• Prioritize and manage own workload in order to deliver quality results and meet timelines

• Support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest.

• Performs work on all aspects of the application/system support

• May act as a reference for team members or clients

• Applications/systems are moderate to highly complex and performed under minimal management supervision

• Actively involved in resolving client applications issues

• Performs problem determination including data gathering and analysis

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate

• 35 years of relevant experience

• Experience with Oracle Linux SQL is an asset

• ServiceNow or Jira experience would be an asset

ADDIOTONAL INFORMATION

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality innovation teamwork and service to the business.

• Learn voraciously stretch your thinking share your knowledge and educate others.

• Communicate and collaborate with both technical and nontechnical professionals.

• Cultivate winning relationships by building trust with business and technology partners.

• Share our commitment to productivity effectiveness and operational efficiency.

#LITech

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate government and institutional clients who choose us for our innovation execution and experience. With more than 6500 professionals operating out of 40 cities across the globe we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues providing trusted advice and industryleading insight extending access to global markets and delivering integrated transaction banking solutions. In 2023 we acquired Cowen Inc. offering our clients access to a premier U.S. equities business and highlydiverse equity research franchise while growing our strong diversified investment bank. We are growthoriented peoplefocused and communityminded. As a team we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental wellbeing goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and wellbeing benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):