French-Speaking Member Services Representative
French-Speaking Member Services Representative
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Job Description
Job Title: FrenchSpeaking Member Services Representative
Location: Barcelona Spain Onsite & Hybrid Options Available
Department: Member Services / Customer Support
Employment Type: FullTime
About the Role:
We are looking for a personable and solutiondriven Frenchspeaking Member Services Representative to join our growing team in Barcelona. You will play a key role in ensuring an outstanding experience for our Frenchspeaking members by assisting with inquiries resolving issues and promoting member satisfaction. This role offers the flexibility to work both onsite at our Barcelona office and partially remote in a hybrid model.
Key Responsibilities:
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Serve as the first point of contact for Frenchspeaking members via phone email and chat.
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Handle member inquiries feedback and complaints in a professional and timely manner.
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Provide clear and accurate information regarding services memberships billing and policies.
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Ensure a high level of member satisfaction by delivering personalized support and proactive communication.
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Document interactions accurately in the CRM system and follow up on outstanding issues.
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Collaborate with internal teams (billing operations tech support) to ensure quick issue resolution.
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Identify trends in member feedback and suggest service improvements.
Requirements:
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Fluent in French (native or nearnative level) and confident in English (spoken and written).
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Previous experience in customer support hospitality or service roles preferred.
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Strong communication and interpersonal skills.
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Empathy patience and a problemsolving attitude.
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Ability to work both independently and collaboratively.
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Comfortable using customer service software CRM tools and standard office applications.
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Eligible to work in Spain.
Preferred Qualifications:
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Experience working in membershipbased or subscription service businesses.
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Familiarity with CRM tools like Salesforce Zendesk or HubSpot.
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Multilingual abilities are a plus (Spanish or other EU languages).
What We Offer:
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Competitive salary and performancebased incentives.
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Flexible working model: onsite in Barcelona or hybrid setup.
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Thorough training and ongoing support.
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Multicultural and inclusive team environment.
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Career progression opportunities within the company.
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Relocation support (if applicable).
Employment Type
Full Time
