Software Dev Engineer II, Contact Management
Software Dev Engineer II, Contact Management
Posted on :
05-05-2025
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1 Vacancy
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Job Description
Amazon Business is one of Amazons fastest growing new initiatives focused on building solutions to enable business customers to research discover and buy business industrial and scientific products in large catalogs; across multiple devices marketplaces and regions. Our customers include individual professionals businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different and frequently more complex needs than the traditional Amazon customer base.
The charter of the AB WW Service Experience Tech is to deliver an integrated experience for all post purchase capabilities and use cases that range from order management (Your Orders) selfservice help via automated tools and chat bots backed by GenAI AB Mobile experience. We are also the custodian of overall post purchase experience by collaborating with other AB teams such as ABA invoices prime and MYD (Manage Your delivery). Our vision is to empower customers to execute post order actions through intuitive selfserve experiences that are more convenient than contacting customer support while enabling customers to interact with customer support (human or bot) if they are preferred channels.
As an SDE on the team you will develop APIs highly scalable services that make the B2B use cases intelligent. You will have to work across the AB domain and diverse set of teams and enable them to leverage customer profiles. You will have an opportunity to learn from seasoned engineers and learn/practice technologies. We are looking for passionate engineers who are hungry for impactful work and willingness to experiment and learn.
3 years of noninternship professional software development experience
Experience programming with at least one software programming language
Bachelors degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The charter of the AB WW Service Experience Tech is to deliver an integrated experience for all post purchase capabilities and use cases that range from order management (Your Orders) selfservice help via automated tools and chat bots backed by GenAI AB Mobile experience. We are also the custodian of overall post purchase experience by collaborating with other AB teams such as ABA invoices prime and MYD (Manage Your delivery). Our vision is to empower customers to execute post order actions through intuitive selfserve experiences that are more convenient than contacting customer support while enabling customers to interact with customer support (human or bot) if they are preferred channels.
As an SDE on the team you will develop APIs highly scalable services that make the B2B use cases intelligent. You will have to work across the AB domain and diverse set of teams and enable them to leverage customer profiles. You will have an opportunity to learn from seasoned engineers and learn/practice technologies. We are looking for passionate engineers who are hungry for impactful work and willingness to experiment and learn.
3 years of noninternship professional software development experience
Experience programming with at least one software programming language
Bachelors degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Department / Functional Area
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