Senior Front End Developer
Senior Front End Developer
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Job Description
Job Description
Who were looking for
Zendesk is a servicefirst CRM company that builds powerful customizable software designed to improve customer relations. At Zendesk we encourage growth innovation and believe in giving back to the communities we call home.
We are seeking a skilled and driven Web Developer with a passion for content publishing and building bestinclass digital workplace applications. In this role you will focus on enhancing Zendesks intranet and search experience helping employees easily access the information they need. You thrive in a fastpaced multiproject environment and are motivated by creating seamless employee experiences. You have a proven background in web development content management and collaborating across teams to deliver highquality solutions. Your attention to detail problemsolving mindset and ability to adapt to evolving priorities make you an ideal fit for our Employee Experience Applications team at Zendesk.
What youll be doing
Intranet Content Management & Deployment: Create deploy and manage intranet pages and community sections for business units ensuring alignment to templates style conventions and agreedupon timelines with user acceptance testing.
Technical Expertise & Troubleshooting: Serve as a domain expert on the intranet tool leading bug triage solving issues configuring integrations (e.g. federated search Zendesk Suite) and working with EXS teams to implement and test new features.
Search Implementation & Optimization: Configure and integrate Algolia Search into the intranet and other platforms ensuring accurate data indexing realtime updates and optimized search relevance through ranking filtering and synonym management. Use analytics to monitor performance identify content gaps and drive continuous improvements.
Analytics & Process Improvement: Utilize tags for analytics tracking and reporting contribute to continuous improvement through writing runbooks documentation and refining operational processes.
Crossfunctional Communication & Problem Solving: Engage in functional and technical discussions share ideas/vision and collaborate across teams to solve sophisticated problems and enhance the employee experience.
What you bring to the role
Solid attention to detail with excellent planning execution and followup skills.
Demonstrated ability to lead multiple projects priorities and timelines in a fastpaced evolving environment.
Experience collaborating with globally distributed teams to deliver highquality results.
Dedicated to delivering an exceptional and consistent employee experience.
Resilient problemsolver with a positive cando attitude capable of navigating ambiguity and making tough decisions.
Basic Qualifications:
BA/BS degree or equivalent experience.
4 years of experience in web content publishing with platforms like Wordpress Joomla Webflow and/or intranet tools (e.g. Lumapps Simpplr Happeo).
Handson experience building and maintaining content management systems (CMS) or custom publishing workflows.
Experience working with RESTful APIs and integrating with Algolia Search API for search solutions.
Proficiency in structuring JSON data to optimize search indexing and performance in Algolia.
Proficiency in HTML CSS JavaScript and NodeJS with experience debugging frontend code.
Experience with APIs frontend frameworks and building utilities to automate tasks.
Familiarity with Git and version control systems.
Preferred Qualifications:
Experience working with enterprise intranet platforms and collaboration tools in a corporate environment.
Strong understanding and practical application of UI/UX design principles to build intuitive and usercentric interfaces.
Understanding of search analytics tools to measure performance and user behavior (e.g. Algolia Analytics Google Analytics or similar).
Knowledge of web accessibility standards and best practices for ensuring inclusive digital experiences (WCAG ARIA).
Experience in optimizing search performance and improving overall web performance.
Familiarity with modern JavaScript frameworks such as React Angular and Vue.
Where We Work:
Hybrid:
Being digital first doesnt mean were digital only. In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our Pune office on a weekly basis for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
About Us
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly focus on innovation and scale with their growth.
More than 100000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco Zendesk has operations in the United States Europe Asia Australia and South America.
Interested in knowing what we do in the community Check out the Zendesk Neighbor Foundation to learn more about how we engage with and provide support to our local communities.
EEO Statement
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry physical or mental disability military or veteran status or any other characteristic protected by applicable law.
By submitting your application you agree that Zendesk may collect your personal data for recruiting global organization planning and related purposes. Zendesks Candidate Privacy Notice explains what personal information Zendesk may process where Zendesk may process your personal information its purposes for processing your personal information and the rights you can exercise over Zendesks use of your personal information.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
