Software Engineer, Backend

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate conversations and inefficient processes and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab Crestas cofounder and chairman is Sebastian Thrun the genius behind Google X Waymo Udacity and more. Our leadership also includes CEO Ping Wu the cofounder of Google Contact Center AI and Vertex AI platform and CTO & cofounder Tim Shi an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here and its at Cresta.

About the role:

At Cresta the AI Agent team is on a mission to create stateoftheart AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems while ensuring that the solutions we develop are costeffective secure and reliable. This role will involve handson work on cuttingedge projects requiring innovative and passionate software engineers who can bring research into practical scalable applications.

As a Software Engineer your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutions. This includes designing and maintaining the server architecture that handles realworld highvolume interactions and ensures high availability and performance. While were focused on server optimization and data management rather than pure research youll be working with some of the most advanced technologies in the cloud and server space.

This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.

Responsibilities:

• Design develop and maintain scalable and robust backend architectures for Crestas AI Agent solutions and proprietary models.
• Collaborate with crossfunctional teams including frontend engineers machine learning engineers to ensure seamless integration of AI Agents into Crestas customer solutions.
• Lead initiatives to enhance system scalability and reliability in production environments focusing on backend services that support AI functionalities.
• Drive efforts to optimize server response times process large volumes of data efficiently and maintain high system availability.
• Innovate and implement security measures costreduction strategies and performance improvements in backend systems supporting AI Agents.

Qualifications We Value:

• Bachelors degree in Computer Science or a related field.
• 2 years of experience in backend system architecture cloud services or related technology fields.
• Knowledge in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC REST.
• Experience in highperformance database schema design and query optimization including knowledge of SQL and NoSQL databases.
• Experience in containerized application deployment using Kubernetes and Docker in microservices architectures.
• Experience with cloud environments such as AWS Azure or Google Cloud with a strong understanding of cloud security and compliance standards.
• Bonus: experience working with Virtual Agent or AI Agent systems.

Perks & Benefits:

• We offer Cresta employees a variety of medical dental and vision plans designed to fit you and your familys needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for inoffice employees
• PTO: 3 weeks in Canada

Compensation for this position includes a base salary equity and a variety of benefits. Actual base salaries will be based on candidatespecific factors including experience skillset and location and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @ outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to