Market Manager - St. Charles and Claiborne

At Capital One were building a leading informationbased technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

The MX Experience:

Welcome to a new idea in banking. Here at Capital One were redefining how people bank. You see we believe banking should fit our customers everyday lives not the other way around.

Were redefining the typical work experience too. Our Branch team exists to enhance the financial lives of people in the communities we serve. And were not just looking to fill open positions we seek outgoing passionate people who love connecting teaching and interacting with individuals and the community and really want to be a part of this whole reimagined banking experience. As a Market Manager youll have the unique role of leading an Ambassador team and facilitating legendary experiences for our Customers. As the face of Capital One in the community youll build alliances with local organizations and collaborate with vendors to generate new business. Youre more than just a manager for the Branch Ambassador team youll be a trusted mentor and guide for their individual development and overall team performance.

Heres what we are looking for in you:

Youre responsible for managing the talent and resources across an average of 13 branches with a team of Ambassadors to support a large and diverse set of customers across a market.

Youre able to travel within a district and region and support a cluster of locations.

Youre highly skilled at multitasking time management and empowering Ambassadors to think on their own when you are at another location.

Youre a mentor. Youll lead by example and help our Ambassadors develop professionally personally and as a highperforming team.

Youre obsessed with the Branch experience and bringing our brand to life. Youll take pride in maintaining the physical space and coaching Ambassadors to create a welcoming environment for customers.

Youre a forward thinker and drive continuous improvement. You never settle for the status quo. In fact discovery drives you and youre bringing everyone along for the ride.

Youll ensure accountability and drive a connection tied to behaviors with purpose and potential.

Youll grow associates skills and performance through active continuous coaching and recognition.

Act as a role model for Capital Ones Values: Excellence and Do the Right Thing while supporting branch based change management efforts.

Youre a product expert. Servicing to clients via escalations or complex sales referred by Ambassadors and participate in performance calls with small business and commercial partners as appropriate.

Youre a proven leader with a franchise ownership attitude. Youve been there done that as a manager of a team focused on achieving and exceeding customerbased goals and metrics.

Youre friendly and engaging and can connect with visitors and regulars alike. Yep youre a people person whether youre helping folks with technology challenges having casual conversation or simply showing off some of the cool services and products we offer.

Youre a part of the community and have a deep understanding of your market. Youll work with local businesses nonprofits and charities to plan events both in and outside of the Branch.

Youre naturally curious and like to learn. Well teach you what Capital One has to offer our customers products services and experiences to help steer them in the right direction toward their financial goals.

Youre digitally savvy. Youll showcase whats possible in our physical space and how to easily navigate our mobile and online experience.

Youre a customer advocate. You are always within reach when our customers need assistance. They rely on you to steer them in the right direction. You listen with patience and offer advice thats concise and easy to understand.

Youre a team player. Youll work with an energized team of Ambassadors and help inspire your teammates as they inspire youre nodding along and like what youre reading lets talk.

Basic Qualifications:

• High School Diploma GED or Equivalent Certification
• At least 2 years of Retail Sales or Banking Experience
• At least 1 year of management experience or at least 1 year of supervisory experience

Preferred Qualifications:

• Bachelors Degree
• 4 years of Customer Retail or Financial Services experience
• 2 years of experience with people management

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).