Delivery Consultant - Natural Language AI, Amazon Connect Center of Excellence

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role youll work closely with customers to design implement and manage AWS solutions that meet their technical requirements and business objectives. Youll be a key player in driving customer success through their cloud journey providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services as a Delivery Consultant you will be proficient in architecting complex scalable and secure solutions tailored to meet the specific needs of each customer. Youll work closely with stakeholders to gather requirements assess current infrastructure and propose effective migration strategies to AWS. As trusted advisors to our customers providing guidance on industry trends emerging technologies and innovative solutions you will be responsible for leading the implementation process ensuring adherence to best practices optimizing performance and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.

Key job responsibilities
As an experienced technology professional you will be responsible for:
Designing and implementing complex scalable and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring training and creating reusable artifacts



About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

3 years of experience in cloud architecture and implementation
Bachelors degree in Computer Science Engineering related field or equivalent experience
Experience working with external or internal customers to implement largescale solutions
3 years of experience designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g. Rasa Dialogflow Lex or Azure Bot Service) at enterprise scale in a contact center environment
Coding (Python Javascript/Typescript Java etc) experience integrating voice or chat bots with contact center platforms APIs web services or databases

AWS experience preferred with proficiency in a wide range of AWS services (e.g. EC2 S3 RDS Lambda IAM VPC CloudFormation)
AWS Professional level certifications (e.g. Solutions Architect Professional DevOps Engineer Professional) preferred
Experience with automation and scripting (e.g. Terraform Python)
Knowledge of security and compliance standards (e.g. HIPAA GDPR)
Strong communication skills with the ability to explain technical concepts to both technical and nontechnical audiences
Familiarity with Amazon Lex capabilities benefits conversation design and required deployment skills
Experience incorporating generative AI into voice or chat bots to answer questions or drive selfservice experiences including model selection and integration prompt engineering and data preparation.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.