Customer Service Rep
Customer Service Rep
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Job Description
Position Summary
The Freberg CSR is responsible for administrative functions supporting a production underwriter team. Under limited supervision the CSR is responsible for new and renewal business activities including endorsement processing policy production and broker servicing. This position requires the ability to work independently exercise judgment and demonstrate initiative to timely and accurately complete related tasks. The candidate may also serve as a subject matter expert and trainer.What will your job entail
Job Responsibilities:
Partner with the underwriters to bind and issue new and renewal commercial insurance policies process endorsements and maintain broker relationships.
Quality control of underwriting documents and timely completion of policy and endorsement issuance.
Manage and maintain a structured organized diary system that ensures all necessary information is received within established timelines.
Timely produce notices of cancellation nonrenewal notices reinstatements and renewal solicitation notices.
Provide efficient and courteous service to all internal and external customers including underwriters and brokers.
Review policies for accuracy quality and regulatory standards.
Communicate effectively with management underwriters and brokers to secure information needed to accurately process business.
Assist the operations director with management responsibilities including training workflow and mentoring. Participate in or handle special projects as assigned.
Performs office administrative duties and handles calls for the department programs.
Works with accounting to resolve invoicing discrepancies.
Work Experience:
Minimum 2 years of experience as an underwriting assistant/service manager in commercial insurance and preferably with environmental or casualty insurance lines.
Proven ability to work in a productionbased environment where service and quality are top priorities.
Advanced proficiency with Microsoft Excel Word Outlook and core business system applications including Salesforce & Policy Decisions
Team player with the ability to independently prioritize and manage multiple tasks.
Excellent oral and written communication skills are a must.
Strong knowledge of the Property & Casualty insurance industry insurance terminology and the commercial insurance policy lifecycle.
Property and casualty and MGA/MGU experience highly preferred.
Education:
Bachelors degree required; Business Administration Business Operations and Sales preferred. Any other related discipline or commensurate work experience considered.
Licenses & Certifications:
Insurance designations (AINS CISR CIC or similar) a plus
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race creed color religious beliefs physical or mental capabilities gender identity or expressionsexual orientation and many other characteristics bring together varied perspectives and add value to the service we provide our clients trading partnersand policy extends to all aspects of our employment practices including but not limited to recruiting hiring discipline firing promoting transferring compensation benefits training leaves of absence and other terms conditions and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and bestinclass benefits package that helps them and their family members achieve their physical financial and emotional wellbeing goals. In addition to paid time off for company holidays vacation sick and personal days Ryan offers paid parental leave mental health services and more.
The target hourly rate range for this position is $20.00 $20.00 per hour.The wage range for this role considers many factors such as training transferable skills work experience licensure and certification business needs and market demands. The pay range is subject to change and may be modified in the future. Fulltime roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards visit our website provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at
The above is intended to describe this jobs general requirements. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Employment Type
Full-Time
