Lead Business Service Mgmt Architect (85391)
Lead Business Service Mgmt Architect (85391)
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Job Description
About BHP
At BHP we support our people to grow learn develop their skills and reach their potential. With a global portfolio of operations we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
Business Services (GBS). As part of the transformation ServiceNow platform applications (Source to Pay (S2P) and Hire to Retire (H2R)) are being introduced to enable intelligent workflow automations and orchestrations.
We are building an omnichannel integrated enterprise service management system that will integrate with our ERP solutions and orchestrate systems of work (workflows chat and case management) for our customers. Be part of a newly formed global Product team that partners with Global Business Services to drive improvement and innovation in safety culture productivity and social value through the application of world class technology.
As part of the GBS Technology ServiceNow and Automation team you will report directly to the Product Manager and work closely with the technical lead to define strategy roadmap solution design and architecture for the ServiceNow Enterprise Service Management. This role can be based out of Perth Brisbane or Adelaide within our offices in Australia or Singapore.
In this role your key accountabilities will include:
- Support the development and maintenance of technical product roadmaps architecture blueprint (including APIs) for ServiceNow source to pay and hire to retire applications in alignment with global technology architecture standards.
- Implement and solution design the application of architecture tools and best practices. Develop design and approve architecture guardrails to drive secure welldesigned systems delivering maximum business value.
- Lifecycle manage the blueprints for system integrations data flows orchestrations data classification data privacy and cybersecurity.
- Identify new solutions and optimize opportunities that will improve the relevance and performance of the global enterprise service management applications.
- Develop high level solution design for enhancements or changes incorporating new designs into the existing enterprise service management application architecture.
- Support the execution of Opportunity Assessment and Identification & Selection process for projects within the Technology portfolio.
- Provide subject matter expertise to technology projects and DevOps teams to drive collaboration within the team ensuring effective execution of solution design is completed.
- Engage with key stakeholders and provide technology trend analysis problem management business impact scoping and other testing / training requirements.
- Commit to health safety environmental responsibility and sustainable development as well as BHPs Charter and Code of Conduct.
About You
- Experience in specializing in design and architecture of ServiceNow application areas with the focus on Source to Pay and Hire to Retire processes.
- Design configuration and implementation experience including integration with the ERP and NonERP platforms demonstrating strength in system integrations orchestrations and automations.
- Working knowledge of procurement and human resource processes.
- Demonstrated experience with industry best practices and implementing ServiceNow application business processes and solve business problems.
- Excellent verbal and written English communication skills
- Team working skills capable of engagement and influence different stakeholders and ability to manage conflicts/issues with the business/end users
- Relevant ServiceNow application Certification is desirable.
- Degree in Computer Science/Engineering or related (STEM) discipline is desirable.
- Knowledge & practical experience in Agile DevOps methodologies and practices is advantageous
- Verbal and written Spanish communication skills is advantageous
About Our Process
At BHP we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks medical drug and alcohol testing due diligence checks right to work checks and/or reference checks.
If you are already employed directly by BHP please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size stability and magnitude of our business not only provides significant opportunity for professional development but also attractive salary packages with performancebased bonuses and a bestinclass employee share program. We know there are many aspects of our employees lives that are important and work is only one of these so we offer benefits to enable your work to fit with your life. These benefits include flexible working options a generous paid parental leave policy other extended leave entitlements and parent rooms.
At BHP we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce thats more diverse and represents the communities where we work and live. providing a work environment in which everyone is included treated fairly and with are an Equal Opportunity employer and recognise that true diversity includesgenderage race disability status sexual orientation religion neurodiversity education levels and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair equitable and accessible for all. If you have a disability we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process please email us at .
Employment Type
Full Time
