Client Services Supervisor
Client Services Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Client Services Supervisor leads a frontline team in delivering highquality support to clients ensuring service goals are met and processes are efficient and clientcentered. This role monitors team performance analyzes data to improve outcomes and keeps staff informed on current funding and program updates. The Supervisor helps remove barriers in the client application process manages escalated issues maintains communication materials supports outreach and partnerships and assists with audits to ensure compliance and program effectiveness.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Oversee Client Services team in daytoday tasks.
Ensure team members are achieving desired service levels.
Prepare reports and analyze call center data to improve processes while maximizing efficiency and client satisfaction.
Monitor calls from the Client Services team to ensure quality and accuracy.
Continuously update the Client Services team regarding current funding contracts outreach etc.
Identify barriers and streamline the application process for clients that require certification.
Document escalated issues and collaborate with project managers in the resolution of those issues.
Maintain templates for forms and letters and keep records of written communication.
Assist with outreach efforts and foster partnerships with other agencies.
Support internal and external audits.
Education: High School Diploma or equivalent.
Experience and/or Training: A minimum of 5 years experience.
Technology/Equipment: Proficient is Microsoft office programs and emails and multiple line phone.
Required Experience:
Manager
Employment Type
Full-Time
