Help Desk Administrator II
Help Desk Administrator II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OVERVIEW
The number one goal of everyone in our team is to make our clients exceptionally happy. The Help Desk Administrator II plays an important role in making sure that happens.
The Help Desk Administrator II is a site placement role and is responsible for daytoday tickets as well as escalated support requests from the Help Desk Team. They are assigned the support requests and can form working relationships with various personalities to gain their trust.
RESPONSIBILITIES & TASKS
Provide Technical Support:
Troubleshoot and resolve issues related to computers networks and enduser devices.
Assist with desktop printer and local area network (LAN) hardware/software maintenance.
EndUser Support:
Install and configure hardware/software for endusers.
Assist with software and hardware installation and troubleshooting.
Use Client Support Tools:
Utilize clientspecific support tools to manage and maintain desktop environments.
Communication & Escalations:
Work with technical team for issues and escalations and be able to communicate repetitive work to assist in streamlining processes to provide permanent resolutions.
SKILLS AND ATTRIBUTES
Must posses current entry level certification or greater such as: Sec or Net
A love of (and ability to) Solve Problems & Challenges
Great communication skills founded in being a good listener
Understanding of support tools techniques and how technology is used to provide services
Diagnosis skill of technical issues related of enduser hardware & software and network devices
Experience and understanding of structured cabling (tidy cable management is a must)
Experience installing and maintaining networking and VoIP equipment
Experience and knowledge of working with the Microsoft 365 Platform
Experience in clean workstation installations (tidy cable management for enduser devices such as computers monitors printers etc)
Experience working with vendors for expedited troubleshooting of hardware and software systems
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications Software & Hardware
The ability to keep up with & adapt to the fastpaced IT world
* 35 years experience working either on a Help Desk Team or for a Managed Service Provider (MSP)/IT Support Business.
PHYSICAL REQUIREMENTS
Physical Demands: the physical demands described here are representative to of that may need to be met by an employee to successfully perform the essential functions of this position.
White performing the duties of this position the employee is regularly required to talk hear stand walk sit reach with hands and arms climb or balance stoop kneel crawl and drive. The employee must be able to lift parcels weighing up to 100 pounds.
WORK ENVIRONMENT
This is a site placement position and all work will be performed at the client location.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
