General Manager
General Manager
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$ 36000 - 40000
1 Vacancy
Job Description
- Bonus based on performance
- Competitive salary
- Training & development
Oversee and coordinate the planning organizing training and leadership necessary to achieve stated objectives in sales cost control employee retention customer satisfaction and cleaning quality. Overall this job title performs and/or monitors all day to day decisions within the Office Location.
Key Responsibilities Summary
- Uphold and follow Two Maids General Standards to maintain consistent quality and performance.
- Ensure full understanding and compliance with all company policies procedures standards guidelines and training programs.
- Oversee and manage all aspects of personnel decisions including hiring terminations disciplinary actions and employee motivation.
- Lead and participate actively in training initiatives including New Hire Orientation and handson field training within client homes.
- Deliver exceptional customer service ensuring high levels of client satisfaction across the office location.
- Provide direct support for sales efforts through phone email and inperson interactions building strong customer relationships.
- Manage scheduling and customer relationship management (CRM) using the Two Maids software system.
- Oversee monitor and manage employee compensation ensuring accurate reporting and distribution of payments.
- Handle financial transactions including the collection and processing of personal checks cash and credit card payments.
- Ensure quality control across all office and field operations including the oversight of house cleanings and office processes.
- Maintain proper organization and secure storage of customer and employee records.
- Monitor and manage cleaning supplies office equipment and ensure proper maintenance of office infrastructure.
- Oversee and maintain the offices IT systems ensuring smooth technological operations.
- Provide ontheground marketing support engaging directly with the local community to promote services.
- Ensure office cleanliness and uphold a professional and organized work environment.
- Must be 21 years of age or older
- Must be available from 7:45 AM 5:00 PM Monday Friday
- Must possess strong verbal and written communication skills.
- Must have a neat safe and wellmaintained automobile
- Must be effective in conflict resolution and problemsolving
- Must demonstrate good organization and time management
- Must possess high school diploma or higher
- College degree preferred but some college education can be accepted
- Must satisfactorily complete a nationwide criminal background check
- Managerial: Must have at least 1 year in a similar role
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At Two Maids we search for creative ways to make life better and brighter. We cultivate an uplifting company culture where every idea is heard and every employee feels cared for and supported. We nurture and encourage our team and everyones role regardless of their position is to serve our customers. We build strong relationships and give back to our communities. Everything we do from cleaning homes to mentoring each member of our workforce is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.
Required Experience:
Director
Employment Type
Full-Time
