Housekeeping Supervisor

Join usas a Housekeeping Supervisor at The Dorchester Hotel recently recognised asone of The Sunday Times Top 10 Best Places to Work for in 2024 and Hotel ofthe year London at the 2024 AA Hospitality Awards. We continually strive tobuild and nurture a culture where inclusiveness is part of our DNA reflectedin our values of passion personality respect working together andcreativity. We believe that a variety of perspectives enriches our culture anddrives our success.

We careabout your career and are proud to have the absolute best people in theindustry.

When youjoin us as a Housekeeping Supervisor at The Dorchester Hotel you will have aunique opportunity to excel in your field. You will learn from your fellowLegends and our awardwinning learning academy to achieve the highest standardsin craft service and leadership.

What youll do

As aHousekeeping Supervisor youll enjoy your work and take pride in delightingour guests:

• You will be responsible for checking coaching and communicating clearly with the housekeeping team. You will be aware of our guests needs intuitive flexible during their day and with a keen eye for detail. All to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special setups additional supplies moving furniture collection of supplies deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our Housekeeping Supervisor.

The itemsshared are the essence of a day in the life of a Housekeeping Supervisor butwell make sure you are provided with specifics on how we care for our hotel.

Theoperational hours of work are shiftbased and may be subjected to change. Thesecurrently set as:

Monday to Sunday: starting as early as 7am and lastshift finishes at 23.00pm when covering the evening floor supervisor shift

What youll bring

Essential Skills and Experience

• Experience in Housekeeping: You haveworked in a housekeeping supervisor role in a hotel.
• Attention to Detail: You can noticesmall details like if a room is not cleaned properly.
• Team Leadership: You have experiencehelping or leading a team to do their tasks well.
• Time Management: You can manage yourtime to ensure all tasks are completed on schedule.
• Energetic: You are comfortable withtasks like standing bending and lifting light items.
• Customer Service: You are friendly andrespectful when speaking to guests and other team members.

Preferred Skills

• Experience in a Luxury Hotel: You haveworked in a 5star hotel or similar before.
• Problem Solving: You can handle smallproblems
• Basic IT Skills: You can use asmartphone or computer for simple tasks like checking a schedule or sending amessage.
• Health and Safety Awareness: Youunderstand or are willing to learn safety rules about cleaning and working in ahotel.

What youll get

• Complimentary Stays: Enjoy complimentary stays withbreakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beveragesat selected bars and restaurants within the Dorchester Collection: EnjoyFriends & Family stay discounts out hotels Benefit from discounts atvarious high street and online shops
• Employee Perks: Enrol from day 1 into the AvivaPrivate Pension scheme (we contribute 8% towards your pension); Benefit fromSeasonal ticket loan Rental deposit scheme private financial advice and Eyecare vouchers.
• Training and Development: Advance in your career byaccessing various apprenticeships from Level 2 to Hospitality Degree Level partner with outstanding nationally recognised Apprenticeship providers.
• SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a 1000 bonus when yourecommend a friend.
• Wellbeing Support: Access immediate wellbeing advicebecause we care about our employees.

We celebrate diversity and are committed tocreating an inclusive environment for all employees and applicants. If you needus to do anything to support you during the recruitment process (such asadjustments to how you applyalternative formats of information or adjustments to the assessment processitself) please do call People & Culture team onor email so that we can discuss how wecan support you through this process.