Application Support Engineer
Application Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Application Support Engineer
Location: Sussex WI (InOffice with Some inthefield Support required)
Company: Intelligent Video Solutions (IVS)
Are You a Natural Troubleshooter with a Passion for Server Administration and Networking
Do you love digging into technical challenges and finding solutions Are you the goto person when something breaks because you just figure it out If you enjoy troubleshooting problemsolving and working with technology this role is for you.
We specialize in providing secure video recording solutions to industries like higher education healthcare government and corporate sectors. Our flagship product VALT is a thirdgeneration video solution and we need a skilled problem solver to support maintain and optimize its infrastructure remotely.
What Youll Do:
- Manage and maintain remote server environments to ensure smooth operation of the VALT solution.
- Diagnose and resolve server and networking issues remotely to ensure clients have seamless video recording and playback experiences.
- Become an expert in the VALT software and its supporting hardware.
- Remotely install and configure VALT software related server equipment and network configurations.
- Provide toptier remote support for customers utilizing your expertise in server and networking to resolve issues quickly and efficiently.
- Test and configure new server environments and equipment for deployment including networking configurations.
- Support onsite installation technicians when they encounter challenges.
- Contribute to the development of new product featureshelp shape new software features based on your customer interactions and technical insights and help test and design new hardware accessories.
What Will Help You Succeed:
Were looking for someone with a strong understanding of remote server administration and networking and who is eager to troubleshoot and optimize software and hardware. Heres what will help you thrive:
- Solid understanding of networking concepts including IP addresses firewalls VPNs and network troubleshooting.
- Experience in remote server administration including managing maintaining and troubleshooting remote environments.
- Familiarity with LEMP stack applications and technologies.
- Experience with remote support tools such as TeamViewer GoToAssist or Splashtop.
- Comfortable working with multiple operating systems (Windows macOS Linux) and managing servers remotely.
- Bachelor degree in Computer Science or similar degree highly preferred.
What Makes This Role Exciting
- Youll get to manage and maintain remote server environments and network configurationsthe backbone of our software solutions.
- Help shape the future of our software and hardware by contributing to product development based on realworld customer feedback and technical challenges.
- Be part of a small agile team where your work makes a real impact.
- Youll continuously learnnew software and hardware environments mean theres always something new to explore and optimize.
Why IVS
We take care of our team. Heres what you can expect: Competitive compensation Comprehensive benefits (health dental vision) 401(k) with company match A fun supportive work environment (athletic equipment and game room included!)
At IVS were focused on doing the right thing for our customers and employees alike. If youre a technical problem solver with a strong background in remote server administration and a solid understanding of networking wed love to hear from you.
IVS is an Equal Opportunity Employer Including Disability/Veteran
Employment Type
Full-Time
