Junior Application Support Engineer
Junior Application Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client is one of the largest IT service providers for banking in Germany managing approximately 86.3 million accounts and 164000 bank workstations across Volksbank und Raiffeisenbank as well as around 100 private banks like Sparda-Bank and other companies. As a full-service provider and competence center for bank-related IT solutions they offer a broad range of services including app development mainframe support consulting and migration projects all while being a key part of the Cooperative Financial Network.
About the project
You will have the opportunity to join one of our current projects for one of Europes leader in financial services solutions.
Your team
We are a team of more than 40 Application Support Engineers. At the moment we are growing looking forward in taking more responsibilities hence the new opening. The team members are vibrant proactive and always there to help you.
Responsibilities
Drive Stability at Scale: Support the backbone of critical banking operations by ensuring system stability and performance through routine health checks monitoring and troubleshooting.
Resolve with Precision: Use your analytical mindset to investigate and solve incidents perform root cause analyses and contribute to long-term solution strategies.
Empower Financial Systems: Maintain and support key banking applications running on Linux and Oracle environments ensuring continuous service availability.
Build Knowledge Build Solutions: Contribute to improving documentation and internal standards by sharing insights and solutions with the team enhancing collective expertise.
Collaborate in a Thriving Team: Join a dynamic team of 40 support engineers proactively collaborating and learning from experienced peers to take on more complex challenges.
Embrace Modern Support Tools: Leverage tools such as Graylog SNMP and Jira to manage incidents track issues and support operational excellence.
Qualifications :
Must-have:
- Self-motivation to learn and understand new technologies
- Willingness to help users and colleagues with their respective incidents
- Strong troubleshooting and root cause analysis skills
- Business-level English (B2)
- Excellent communication and attention to detail
- Windows Server and Database basic understanding
- Capability of recognizing problems and gathering information in order to solve them
Nice to have:
- Experience with ticketing tools
- Knowledge of Jira and general ITIL best practices
Additional Information :
At Accesa you can
Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing covering social physical emotional wellbeing as well as work-life fusion.
- Physical Wellbeing: Our wellbeing program includes medical benefits gym support and personalised fitness options for an active lifestyle complemented by team events and the Healthy Habits Club.
- Work-Life Fusion: In very dynamic industries such as IT the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
- Emotional Wellbeing: We believe that to maintain our overall health we need to invest in our mental wellbeing just as much as we do in our physical health social connections or in achieving work-life balance.
- Social Wellbeing: As a growing community in a hybrid environment we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
