Senior Manager Franchise Business Support MSB

The Sr. Mgr. Franchise Business Support (MSB) will assume a key role in delivering an efficient and fluid endtoend process between Marriotts global disciplines market leadership and franchise management companies & owners. This resource will work to accelerate the successful design adoption and execution of enterprise brand franchise and management company priorities and initiatives for the MSB portfolio to optimize and maximize guest/owner/associate benefit(s). The position will drive the execution and management of core deliverables to help strengthen Management Company / Owner satisfaction and support Marriott Internationals Franchise growth strategy. This role will support MSB in the U.S. only.

Approximately 10% Travel required

CANDIDATE PROFILE

Education and Experience

Required
At least 5 years of progressively responsible work experience in the lodging industry leading operations disciplines with proven outstanding customer relations skills
Knowledge of KPI tracking Owner Relations and/or financial responsibilities
Skilled in assessing KPI/performance trends and providing actionable recommendations
Excellent communication skills written verbal and listening with the ability to tailor messaging to diverse stakeholders

Preferred
4year bachelors degree preferred from an accredited university in Business Administration Hotel Management or related field OR 2year college degree with 7 years of relevant work experience
Demonstrated strong project management skills and ability to independently manage multiple projects and competing priorities
Exceptional skill in problem solving and leveraging resources to optimize capabilities
Ability to innovate and articulate new concepts clearly and in a compelling way
Requires excellent administrative and organizational skills
Multibrand experience in a highly matrix organization
Experience in Operations Select Brands Franchising Reporting & Analysis or Project Management

CORE WORK ACTIVITIES

Implement strategies to drive KPIs focused on enhancing the guest satisfaction and driving loyalty. Lead routine collection of KPIs (GSS Red Zone etc.) and monitor performance on a monthly and quarterly basis. Assess results and identify recommendations based on assessment of performance.
Collaborate with and educate internal stakeholders (Continent Ops Global Ops Brand Global Design Technology Sustainability etc.) on franchisee needs related to daytoday business operations.
Manage MSB portfoliowide rollout efforts including implementation communication and marketsupport plans and contingencies.
Support account portfolio compliance of initiatives including reporting and follow up with franchisees and account leads. Partners with Franchise Business Operations Account Executives Franchise Management Companies on recommendations for action steps to drive accountability.
Establish and maintain organizational mechanisms for high priority deliverables success metrics and resources.
Promote organization environment for continuous improvement that reflect Marriotts priority of owner/franchisee preference.
Guide and execute key programs/initiatives within the franchise MSB account team
Produce implementations of key initiatives that drives targeted guest/owner/associate benefit across portfolio
Conduct performance impact assessment and benchmark for competitive advantage
Synthesize and manage communication channels to appropriate key stakeholders (i.e. AEs Brand Franchisee GMs Owners);communications including but not limited to brand product policies and service standards.
Manage and influence multiple stakeholders in a culturally diverse work environment
Establish a reporting cadence and present to Senior Leaders demonstrating strong executive presence
Balance implementation of corporate and continent initiatives for the Select Brand portfolio
Foster and maintain successful relationships with internal stakeholders aboveproperty leaders general managers owners and franchisees through openness trust and confidence
Share observations with key MI functions on behalf of MSB Account Executive team
Gain alignment with MSB Account Executives on established program/initiative timelines and resources to ensure successful desired deliverables
Conduit for franchisees; synchronize perspectives for key market or MI functions; establish path for resolutions on challenges
Recognizes and shares opportunities to enhance and implement processes procedures and leverage innovative technology for team efficiency across all levels within the department
Performs other duties as appropriate

The salary range for this position is $98500 to $144200 annually. In addition to the annual salary the position will be eligible to receive an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.

The application deadline for this position is 10 days after the date of this posting May 2 2025.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.