Utility Termination Investigator
Utility Termination Investigator
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$ 44890 - 67678
1 Vacancy
Job Description
THE POSITION
Do you have a passion for helping others Would you enjoy an exciting investigatory career which involves digging for details conducting research and learning new and valuable pieces of information If so we want to meet you! The Public Utility Commission (PUC) is seeking a highly motivated candidate who possesses excellent communication skills to join the team as a Utility Termination Investigator. Take charge of your future and apply today!
DESCRIPTION OF WORK
Utility Termination Investigators serve a dual role of intake and investigation. This position offers a comprehensive training program that includes classroom oneonone and onthejob training to prepare you to independently handle calls investigate and resolve informal termination and service utility complaints.
Work Schedule and Additional Information:
- Fulltime employment
- Work hours are 8:00 AM to 4:30 PM Monday Friday with 60minute lunch.
- Telework: This position is headquartered in Harrisburg.Telework is a potential feature of these positions for employees.The successful candidate is required to report to the headquarters worksite daily unless the employee meets eligibility requirements and telework has been approved. Management may discontinue any telework arrangement at any time for any reason. In order to telework you must have a securely configured highspeed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework you will have the option to report to the headquarters office in Harrisburg.
- To be eligible to participate in telework the employees alternate (telework) worksite must meet the following requirements:
- Within a reasonable travel distance of Harrisburg; and
- Within the Commonwealth of Pennsylvania.
- Please direct all questions regarding reasonable distance and the type of available telework to the PUC Human Resource Office at or 717.787.8714.
- To be eligible to participate in telework the employees alternate (telework) worksite must meet the following requirements:
- Salary:In some cases the starting salary may be nonnegotiable.
- You will receive further communication regarding this position via email. Check your email including spam/junk folders for these notices.
REQUIRED EXPERIENCE TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Two years as a Utility Complaints Interviewer(Commonwealth job title or equivalent Federal Government job title as determined by the Office of Administration); or
- Four years of experience interviewing which included obtaining providing and evaluating information. College level training may be substituted for the required experience on a year for year basis; or
- Any equivalent combination of experience and training.
Other Requirements:
- You must meet thePA residency requirement. For more information on ways to meet PA residency requirements follow thelinkand click on Residency.
- You must be able to perform essential job functions.
How to Apply:
- Resumes cover letters and similar documents will not be reviewed and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e. relevant detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans go to and click the Veterans Preference tab or contact us at .
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit develop and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race color religious creed ancestry union membership age gender sexual orientation gender identity or expression national origin AIDS or HIV status disability or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application including all supplemental questions serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Employment Type
Full-Time
