Change Management Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products best in class solutions or creating a lifelong career you can do the work that matters at Caterpillar. With a 95year legacy of quality and innovation and 150 locations in countries around the world your impact spans the globe.

When you join Caterpillar you are joining a team of makers innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We dont just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in the roads hospitals homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customers needs. Join us.

Job Summary:

As a Change Management Consultant you will report to the Sr. Manager Change Management. Your main responsibilities will be to implement organizational change initiatives that enable PROcure to achieve greater performance and ensure awareness knowledge adoption engagement and value realization of its modules. As part of an Organizational Change Management (OCM) team you will develop and govern strategic OCM deliverables and provide change management counsel to internal groups all while meeting anticipated goals and deadlines. Likewise as part of a larger Digital Supply & Procurement (DS&P) team you will need to have a growth mindset promote continuous improvement and help build a defectfree culture.

What You Will Do:

• Serve as the OCM lead for PROcures enterprisewide next four modules: Item MDM (including Buyer Assignment) Project Sourcing and Assist
  • Communication
    • Following an internal com strategy recommend appropriate com channels including but not limited to:
      • Internal: SharePoint stories Viva Engage posts facility digital signage newsletter inclusion
      • Suppliers: Supplier Connect
      • Both: PROcure broadcast messaging email etc.
    • Review Statement of Work (SOW) teams submitted content; gain all necessary approvals using Aha! content management system
    • Coordinate with team members to execute on time and defectfree
    • Include any related retirement communication

• Training
  • Following an internal training strategy recommend appropriate modalities including but not limited to:
    • Learning all the time: Quick Reference Guides (QRGs) or videos; Consult on inapp support walk through verbiage
    • Learning from others: Module change champion network including super users; Viva Engage polls Kahoots etc.
    • Formal learning: PowerPoint presentations; Badge challenge videos and assessments
  • Review SOW teams submitted content; gain all necessary approvals using Aha! content management system
  • Coordinate with team members to execute on time and defectfree
  • Workday: Load new classes and maintain existing classes including ability to search for them
  • Supplier Development College (SDC): Submit training courses and artifacts using SDC request form; Ensure accuracy in loaded material
  • WhatFix: Pull inapp support metrics and use insights to further prioritize training efforts
  • Work w/internal translation team and/or PSC team to ensure timely translations if needed
  • Gain intel from training team chats summarizing feedback and sharing with the FAQ process team

• User Experience
  • Govern pieces of the user experience including but not limited to PROcure email notifications FAQ docs Module Essentials Guides Readiness Checklists etc.
  • Viva Engage: Monitor any comments involve the right subject matter experts in answers

• Collect customer feedback and generate value realization deliverables
  • Develop and execute user Microsoft Forms surveys and/or Microsoft Teams polls as needed; prepare and share findings with recommended action plan
  • Manage the value story gathering process and testimonial sharing

• Product / Process owner alignment
  • Set up relevant cadence of meetings to align deadlines in accordance with the module roadmaps

• Govern PROcure stakeholder identification dashboard to ensure we include the right people in distribution lists
  • Power BI dashboard update and maintenance
  • Identification of suppliers change champions and super users w/POD leads
  • Security person mapping / user to course mapping w/Guin
  • Execute monthly run of list; quarterly audit to ensure accuracy and inclusion

• Recommend areas for OCM continuous improvement.
• Work directly with a wide range of team members and/or suppliers including presenting recommendations to leaders.
• Participate in Caterpillar change management community of practice group and SPPD Communication Council

Skills requested: Canva Storyline Microsoft Office (PowerPoint Word Forms Excel CoPilot etc.)

Education Requirement:

Bachelors degree

What Skills You Will Have:

Data Gathering & Analysis:
Follows proper data gathering and analysis processes and policies.
Reports problems that arise in the data collection process.
Participates in gathering and analyzing an organizations data based on requirements.
Documents data from various sources and in various formats.
Utilizes basic data collection and evaluation tools and techniques.

Conflict Management:
Identifies and maximizes areas of agreement in order to mitigate tensions.
Uses a specific methodology for conflict resolution.
Facilitates reconciliation rather than divisiveness among individuals.
Under guidance appropriately confronts others to get issues out in the open.
Uses active listening skills and probing techniques to understand cause of a conflict.

Dealing with Disorder:
Demonstrates an ability to respond with guidance in the face of VUCA.
Participates in making decisions and carries out tasks in the absence of complete information.
Tolerates a limited amount of risk and uncertainty.
Follows guidelines in addressing new situations with no familiar cues or precedents.
Shifts gears and changes course as new information becomes available.

Influencing:
Develops basic persuasive arguments.
Discusses organizational culture around providing input on decisions.
Uses active listening skills and probing techniques to surface opportunities to influence.
Identifies who the decision makers are and how they receive information.
Regularly presents ideas or suggestions to associates in persuasive terms.

Relationship Management:
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.

Communicating for Impact:
Clarifies technical terminology to audiences; translates it in an easy to understand manner.
Advises others on tailoring the message to adapt to others cultures and perspective especially when communicating with globally diverse audiences.
Reconciles disparate information across the organization to create a holistic message.
Interprets business plans or solutions to top management to gain both collective intelligence and support.
Coaches others on improving their own communication methods and techniques.
Stays informed on proven best practices for effective listening and communication skills.

Planning and Organizing:
Updates stakeholders on potential changes; renegotiates requirements as necessary.
Identifies the critical goals and tasks required to meet daily objectives.
Develops contingency plans or to improve processes and to avoid problems before they occur.
Evaluates linkages and interrelationships when prioritizing multiple responsibilities.
Manages conflicting priorities effectively.
Tracks the implementation of plans closely to ensure that desired outcomes are achieved.

Organizational Change Mgmt:
Works with team to identify and remove obstacles to change.
Plans implements and manages change in a variety of significant settings.
Monitors effectiveness of the change effort including extent of acceptance.
Translates the desired organizational traits to tactical steps and procedures.
Communicates impact of changes.
Evaluates impact of changes outside across the organization.

Additional Information

The location for this position is Mossville IL.

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.

This position will require less than 10% travel.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage because we value your performance we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical dental and vision coverage
• Paid time off plan (Vacation Holiday Volunteer Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and longterm disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application including the junk/spam folder as this is the primary correspondence method. If you wish to know the status of your application please use the candidate login on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at more information visit . To connect with us on social media Pay Range: