Support & Ops Specialist, English and Chinese Language
Support & Ops Specialist, English and Chinese Language
Posted on :
05-05-2025
Employer Active
1 Vacancy
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Job Description
This job requires flexibility to work night shifts.
Providing excellent service every time is part of our mission to become the worlds most customercentric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills process improvement initiatives and customer escalations.
Key job responsibilities
Listen closely to customers; understand paraphrase and prioritise customer needs before providing appropriate solutions
Communicate with customers using verbal and written communication methods ensuring accuracy and concision.
Utilise conflict resolution and decision making skills as applicable to customer demonstrate highly effective listening skills and patience
Be aware of and adhere to applicable company policies when dealing with customer interactions
Facilitate flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer
A day in the life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools by taking realtime decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.
Advanced level of Chinese (B2/C1) and English (B2/C1)
Relevant experience of communicating with a wide range of stakeholders including your peers and leadership
Experience working with the MS Office suite (Word Excel Outlook) in a professional environment
Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference CEFR)
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Relevant experience of process improvement techniques including but not limited to kaizen gemba process mapping and Aces certification.
Relevant experience in a logistical working environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Providing excellent service every time is part of our mission to become the worlds most customercentric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills process improvement initiatives and customer escalations.
Key job responsibilities
Listen closely to customers; understand paraphrase and prioritise customer needs before providing appropriate solutions
Communicate with customers using verbal and written communication methods ensuring accuracy and concision.
Utilise conflict resolution and decision making skills as applicable to customer demonstrate highly effective listening skills and patience
Be aware of and adhere to applicable company policies when dealing with customer interactions
Facilitate flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer
A day in the life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools by taking realtime decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.
Advanced level of Chinese (B2/C1) and English (B2/C1)
Relevant experience of communicating with a wide range of stakeholders including your peers and leadership
Experience working with the MS Office suite (Word Excel Outlook) in a professional environment
Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference CEFR)
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Relevant experience of process improvement techniques including but not limited to kaizen gemba process mapping and Aces certification.
Relevant experience in a logistical working environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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