Manager, Lighting Product Owner (118981)

Job Title:Manager Lighting Product Owner

Work Place Flexibility: Hybrid

Legal Entity:Entergy Services LLC

*This position can be filled in New Orleans LA The Woodlands TX or Little Rock AR.*

Job Summary/Purpose

The manager product owner is responsible for the development management and improvement of the utilitys products and services designed to grow the Utility business improve customer satisfaction and increase operational efficiencies. The manager product owner is responsible for aligning the utilitys offerings with customer needs developing business cases support OpCos with managing pricing and tariff structures overseeing the product lifecycle coordinating with stakeholders to establish and continually assess a strategic lighting roadmap and driving innovation within the regulatory framework. They will lead a team to execute on these responsibilities. The manager product owner plays a crucial role in balancing the interests of customers the utilitys business objectives and the regulatory requirements to deliver effective and compliant products and services.

Job Duties/Responsibilities

CustomerCentric Product Development:

• Gather and analyze customer feedback market trends and industry insights to develop and enhance products and services that meet the needs and preferences of the utilitys customers
• Assess and establish customer POV on lighting and unify internal stakeholders around a common product roadmap
• Develop a comprehensive business case that outlines the market opportunity customer demand and potential financial and operational benefits of the new offering
• Facilitate the product value creation to meet milestones deliver on expectations of key stakeholders and support the delivery of the product in alignment with defined timelines
• Responsible for creating prioritizing and executing on product backlog
• Responsible for preparing material necessary to present product strategy business case and justification for proposed solutions to leadership for review
• Define gotomarket strategy manage minimum viable product use iterations and timelines
• Coordinate with Regulatory Affairs and Regulatory Services to develop and manage the pricing and tariff structures for the utilitys products and services ensuring they are aligned with regulatory requirements and the utilitys overall business strategy
• Ensure that all products and services developed and offered by the utility comply with the relevant regulations laws and industry standards set by regulatory agencies.
• Coordinate with various departments (e.g. marketing sales customer service customer care meter to cash IT operating companies regulatory and legal) to ensure a smooth product launch
• Monitor product performance and customer feedback during the initial deployment phase

Product Maintenance and Support:

• Continuously monitor product performance and address any issues or customer concerns through the product development and evolution or lighting sales and operations teams
• Oversee the identification development tracking and reporting of customer and operational metrics
• Implement necessary updates upgrades or modifications to improve customer satisfaction and product operations
• Provide support to Business Readiness and Change Management to ensure effective training for product deployment/execution teams

• Track and analyze the performance of the product and providing regular reports to leadership and stakeholders; partner with Supply Chain as needed to address product quality concerns with the manufacturer
• Continuously evaluate the products lifecycle and identifying the optimal time for retirement or replacement

Product Financial Management:

• Develop and manage the products operating budget; forecast revenue and profitability for the product considering factors such as pricing customer demand and market trends
• Generate regular financial reports such as revenue O&M and capital to track the products financial performance and collaborate with the finance team to ensure accurate and timely financial reporting
• Analyze financial data to identify trends patterns and potential issues and using this information to inform decisionmaking
• Evaluate the financial viability of potential product enhancements upgrades or new features
• Prioritize and allocate resources such as budget and personnel to support the products strategic objectives and financial goals
• Advocate for the necessary financial resources to ensure the products continued success and growth
• Identify and assess financial risks associated with the product such as changes in market conditions regulatory requirements or customer behavior and implement strategies for risk mitigation

Stakeholder Management:

• Meet with customers contractors vendors and other stakeholders as part of the product planning and development stages Identify and engage all relevant stakeholders both internal and external who have an interest or influence in the product
• Develop and implement a comprehensive stakeholder engagement plan to effectively communicate with and involve stakeholders throughout the product lifecycle facilitating discussions and negotiations to align their interests and resolve any conflicts
• Continuously monitor and manage the relationships with stakeholders addressing their concerns maintaining their support and buyin and providing regular updates and reports on the products performance compliance and any issues or changes
• Incorporate stakeholder feedback into the products continuous improvement efforts to ensure the product remains compliant meets customer needs and supports the overall business strategy within the regulated environment

Agile Methodology:

• Utilize agile methodology to iterate quickly and incorporating feedback on deliverables and outputs where applicable.
• Participate in agile project management activities such as sprint planning standups and retrospectives to ensure the timely delivery of solutions where applicable

Cross Functional Collaboration:

• Partner with various departments to align on customer experience goals and initiatives.
• Communicate insights and recommendations to executive leadership to inform strategic decisionmaking.

Minimum Requirements

Minimum education required of the position

• Bachelors Degree in technical or businessrelated field or equivalent work experience

Minimum experience required of the position

• Proven (typically 5 years) progressive experience with real business impact (related experience)

Minimum knowledge skills and abilities required of the position

Technical Skills:

• Project management experience with ability to manage time and schedules to meet aggressive deadlines
• Experience in business case development
• Business domain expertise and/or IT expertise
• Excellent interpersonal and communication skills
• Ability to communicate effectively and persuasively both to internal and external stakeholders

Any certificates licenses etc. required for the position

• None

Primary Location: LouisianaNew OrleansLouisiana : New Orleans
Arkansas : Little Rock
Texas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 118981
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The nonconfidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.