Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Signal Tru Brand is seeking a dedicated and enthusiastic Customer Support Assistant to join our team. The ideal candidate will play a key role in ensuring that our customers receive the highest level of service addressing inquiries and providing support across various channels. This is an excellent opportunity for someone who is looking to grow in a customerfacing role and build longterm relationships with clients.
Responsibilities:
Provide excellent customer support via phone email and live chat.
Resolve customer inquiries complaints and issues in a timely and professional manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure customer satisfaction and efficient problem resolution.
Assist in the management of customer feedback and help identify areas for improvement.
Stay informed about product offerings and updates to provide accurate information to customers.
Qualifications :
Qualifications:
High school diploma or equivalent; college degree preferred.
12 years of experience in a customer service or support role.
Strong communication skills both written and verbal.
Ability to handle customer complaints with professionalism and empathy.
Proficient in using customer support software and Microsoft Office Suite.
Strong attention to detail and organizational skills.
Additional Information :
Benefits:
Competitive salary with opportunities for advancement.
Comprehensive benefits package including health dental and vision insurance.
Paid time off and holidays.
Opportunities for professional growth and skill development.
Positive and inclusive work environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
