Senior Analyst, Global Returns & Incidents
Senior Analyst, Global Returns & Incidents
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Job Description
Must be ONSITE in Boston MA (Monday Thursday)
At this time Wayfair will not sponsor applicants for employment authorization for this position. That includes but is not limited to the following work visas: F1OPT STEM OPT EAD H1B H1B1 E3 O1 J1 or TN.
Global Returns and Incident team leads the e2e customer and supply chain journey owns Customer and Supplier facing policies and resolution strategy for customer unhappy path (Returns Incidents Damages Defects MisInfo MisShip) in partnership with a number of execution teams while also monetizing this imperfect inventory by reselling through a number of monetization channels
We are looking for analytical actionoriented and collaborative individuals that can translate business problems to actionable insights and data driven solutions to influence resolution strategy. Successful individuals in this role excel at both qualitative and quantitative analysis while also being adept at communicating their strategic and actionable business proposals upwards and outwards.
What Youll Do
- Translate KPI movements into recommendations for policy iteration implementation and process automation
- Take ownership of building a strategic roadmap for your team that echoes your STOs objectives
- Create analytics reporting to generate actionable insights to optimize our Returns and Incident Resolutions Stack
- Manage multiple peer and upward Technical and Operational Stakeholders to get their buyin to implement on your policy recommendations
- Operate as a cross functional think tank that understands customer needs and Wayfair & Supplier processes then define design deliver transformational resolution journeys
- Partner with Product teams to design and implement agile development roadmap to improve our customer and agent facing technology tools
- Be an effective contributor in a team that manages multiple priorities in a fastpaced environment with effective communication and thorough follow through
- Problem solve situations; requiring use of data collection and analysis
What Youll Need:
- Masters degree in a quantitative field Degree in Engineering Supply Chain Mathematics Economics or other concentrations with heavy quantitative focus strongly preferred
- Expert knowledge of Microsoft Excel/Google Sheets SQL/GBQ and data visualization tools such as Google Data Studio (Looker Tableau or PowerBI)
- Critical and quantitative thinking while also showcasing the acumen to selectively put qualitative insights over quantitative data
- Teamfirst attitude with enthusiasm for crossfunctional collaboration
- Passion for process optimization and transformation Experience with complex operational process and performance improvement projects
- High attention to detail and proven ability to manage multiple competing priorities simultaneously
- An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change
An Important Note about Wayfairs InOffice Policy:
All Bostonbased interns Coops and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday Thursday and work remotely Friday.
Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
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Required Experience:
Exec
Employment Type
Full Time
