Technical Product Support Advisor (Maternity Cover)
Technical Product Support Advisor (Maternity Cover)
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1 Vacancy
Job Description
Job Description
Are you passionate about animal health and making a positive impact on the world Join our researchdriven biopharmaceutical company as a Technical Product Support Advisor in Veterinary Pharmaceuticals. We are dedicated to inventing medicine and vaccine innovations that make a difference for patients across the globe.
In this role you will be part of our Animal Health Division a trusted global leader in veterinary medicine. Our mission is to preserve and improve the health wellbeing and performance of animals and the people who care for them. As a global team of professionals we have a deep sense of responsibility towards our customers consumers animals society and the planet.
Responsibilities:
- Provide firstline technical support: Handle technical enquiries requests for information complaints and pharmacovigilance reports via telephone email and other means
- Ensure accurate recording and management of enquiries: Record and process technical enquiries pharmacovigilance reports and product quality complaints on our companys CRM system
- Administrative support: Manage incoming and outgoing correspondence handle payment of invoices related to technical cases and assist with other administrative processes as required
- Knowledge base management: Capture useful technical information for training purposes and contribute to our knowledge base of productrelated technical information
- Stay up to date with industry developments: Attend relevant internal training sales meetings external meetings congresses and exhibitions to maintain a broad understanding of our companys product range and veterinary advancements
- Collaborate with crossfunctional teams: Support other teams and departments within the business as required building relationships with technical marketing teams to address common queries and maximize learning opportunities
Requirements/Qualifications:
- Veterinary nurse veterinary technician or equine graduate to ensure a balanced skill set within the team.
- Technical veterinary knowledge gained in a veterinary practice or large animal farming environment
- Excellent oral and written communication skills with the ability to empathize and provide professional service
- Maintain accuracy and attention to detail in a fastpaced environment
- Fully competent in the use of MS Office applications databases and other systems for recording data
- Friendly and flexible approach to work able to work well in a team and manage multiple tasks under time pressure
- Take a proactive approach to problemsolving and support change initiatives.
- Call centre or complaints management experience would be desirable with an understanding of pharmacovigilance principles and familiarity with the veterinary pharmaceutical industry
Dont miss the opportunity to contribute to the health and wellbeing of animals and the worlds food supply. Join our vibrant and fastpaced organisation and make a difference in the field of veterinary medicines!
Closing date for applications: 9th May 2025
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no preexisting agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
Project Temps (Fixed Term)Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
HybridShift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/9/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
