EHR Application Specialist I
EHR Application Specialist I
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1 Vacancy
Job Description
About Jordan Valley Community Health Center:
Jordan Valley Community Health Center (JVCHC) is a missiondriven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical dental vision and behavioral health. Our mission is simple: Improve our communitys health through access and relationships. By working collaboratively with partners and continually innovating JVCHC strives to be a leader in providing essential healthcare for the underserved ensuring everyone in our community has access to quality healthcare.
Job Summary:
The EHR Application Specialist I is a multifunctional customer serviceoriented individual that provides and coordinates application support responses and training for internal users in a timely efficient accurate and kind manner. The EHR Application Specialist I answers users questions provides expert support solves electronic health record problems develops department specific trainings trains end users including clinical staff in classroom settings and uses discretion to prioritize ticketing assignment and completion.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to Electronic Health Record (EHR) software systems and integrated software products; serve as the primary liaison and communicator between clinical teams and technology teams to optimize EHR use.
- Training new and veteran users in classroom groups and oneonone according to best practice within clinical workflows for each discipline area.
- Facilitate the training of department specific Super Users to assure accessible frontline support in clinical and nonclinical settings.
- Assist with creating maintaining department specific training materials that account for the multiple functions and goals of members within a clinical team.
- Research trends patterns and types of issues end users encounter and work with application engineers on solutions.
- With direction of supervisor may analyze design and modify EHR configurations; engages testing procedures prior to implementation.
- Consults with users to identify best practice operating procedures (workflows) and program objectives; may write documentation to describe/support development logic and configurations (build documentation).
- Supports version upgrades; creates training curricula updates and assists with coordinating communication related to functionality implementation.
- Assists with arranging data interfaces to ensure business needs are met; supports data conversions as assigned.
- Utilizing clinical background and knowledge problem solve and develop department specific workflows as they relate to applications.
- Walk staff through problemsolving process and gather follow up information to research solutions; assures all advisement is compliant with CPT and ICD10 coding rules by coordinating with Compliance team members.
- Follow up with staff to ensure Electronic Health Record (EHR) support issues have been resolved.
- Create and maintain various accounts for users and providers to access Electronic Health Record systems.
Benefits Overview:
- Medical and Prescription Drug Coverage: Three comprehensive plan options (Buyup Base and High Deductible) through UnitedHealthcares Choice Plus network covering various deductibles and outofpocket limits. Includes access to telemedicine services via Teladoc.
- Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
- Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs allowing pretax contributions for qualified expenses.
- Dental and Vision Coverage: Dental insurance through Cignas DPPO network and vision coverage through EyeMeds Insight network.
- Retirement Plan: Pretax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
- Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost with the option to purchase additional coverage. Longterm and shortterm disability insurance are also available.
- Employee Assistance Program (EAP): Free confidential support for personal and professional challenges including counseling and crisis intervention.
- Additional Voluntary Benefits: Options for critical illness accident hospital care and pet insurance through MetLife.
- Pay on Demand Available
Holidays:
- Nine paid holidays per year.
Health Requirements:
All employees are required to provide proof of vaccination for Flu Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.
Application Process:
Interested applicants should submit a resume and cover letter through the JVCHC career portal at Careers & Education Jordan Valley. Applications will be accepted on a rolling basis until the position is filled.
Jordan Valley Community Health Center is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Qualifications
- Associates or Bachelors Degree (as applicable) in a clinicallyfocused medical role is preferred including but not limited to Licensed Professional Nurse Registered Nurse Health Care Administration Health Information Management Medical Billing & Coding or other related field.
- A degree in a computer sciencerelated field may be acceptable along with a combination of appropriate experience in a health care setting.
- 24 years applicable experience working with electronic health record (EHR) applications
- Achievement as NextGen Certified Professional (NCP) is preferred in EHR and EPM.
Preferred Qualifications:
- Experience interpreting and applying CPT and ICD10 Codes.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
