India Client Advisor
India Client Advisor
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Job Description
Job Purpose:
Client Advisor / Customer Service Officer (CSO) is an individual contributor who plays a very critical and important role in Business. All the necessary training and support will be provided to adhere to the belowmentioned roles and responsibilities.
Job Specification:
Front Desk Maintenance:
- Handle customers at the front desk. If required open the door for them.
- Come out of your desk to attend to them.
- Greet and treat the client well at clinic.
- Provide them with the required information.
- Capture all the required information in the registration form.
- Handle incoming and outgoing calls.
Clinic Administration:
- Must maintain clinic hygiene as per company standard.
- Refilling office stationery and pantry requirements. Maintain actual bills and send the monthly records to finance team.
- Maintaining Patient files Registers (Inout Courier and inout Stock movement) and other records (banking advice file Utility bill file).
- Checking all the couriers including stationery hearing aids and other documents from head office or any other clinic at the same time.
- Accountable for all financial transactions in the clinic.
- Pay utility bills on time.
- Responsible for maintenance of shop and expenses.
- Sending Reports on time. Details and formats of reports will be shared properly.
Customer Service:
- Represent Amplifon Values Mission and Vision in front of the customers.
- Create customer satisfaction by maintaining good relationship providing right information and best quality services.
- Register the client and the complete customer journey in VC (Internal software) on daily basis.
- Maintain patient file with all the required forms.
- After sales services (Repair and Service of Hearing Instrument). Follow up calls at fixed intervals.
Sales:
- Make confirmation calls for all the appointments booked in VC diary for the day. Try to confirm maximum Assessment Appointments for the clinic.
- Additionally a minimum of 12 followup calls to book appointments for exiting clients per day.
- Actively participate in revenue generation at the clinic.
- Actively participate in promotional activities like outreach programs and attend camps. Arrangement for camp.
- Seamless coordination among sales team and audiologist. Believe in teamwork.
Job Qualifications:
Minimum Educational Qualification: Bachelors degree in Any field.
Client Advisor to reach clinic at 09:50 am to ensure clinic readiness at 10:00 am
Required Experience:
Unclear Seniority
Employment Type
Full-Time
