Application Support Intern
Application Support Intern
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Job Description
Req number:
R5233Employment type:
Full timeWorksite flexibility:
OnsiteWho we are
CAI is a global technology services firm with over 8500 associates worldwide and a yearly revenue of $1 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailormade solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated and detailoriented L2 Application Support Intern to join our IT support team. This internship is a great opportunity to gain handson experience in realworld application support troubleshooting and working with crossfunctional teams in a dynamic IT environment.Job Description
We are looking for a Application Support Intern. This position willbe6 Months Internship and Location Bangalore.
What Youll Do
- Assist the L2 support team in investigating and resolving applicationrelated issues.
- Monitor application performance and help respond to incidents and service requests.
- Analyze logs and data to identify root causes of recurring problems.
- Document known issues workarounds and resolutions in the internal knowledge base.
- Work closely with L1 support and escalate issues as required under supervision.
- Collaborate with development and QA teams to support issue resolution and deployments.
- Provide daily status updates and maintain clear communication with the team.
What Youll Need
- Pursuing a Bachelors degree in Computer Science Information Technology or related field.
- Basic knowledge of SQL databases and web applications.
- Familiarity with troubleshooting techniques and log analysis.
- Good communication and interpersonal skills.
- Willingness to learn and contribute in a fastpaced environment.
- Ability to work both independently and as part of a team.
Good to Have:
- Familiarity with ticketing tools (e.g. HDA Jira)
- Basic understanding of ITIL concepts and incident management What Youll Gain:
- Practical experience in application support and incident handling
- Exposure to enterpriselevel tools and realtime issue resolution
- Mentorship from experienced professionals
- A potential pathway to a fulltime role based on performance
Physical Demands
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
- Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor.
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).
Required Experience:
Intern
Employment Type
Full-Time
