General Manager
General Manager
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Job Description
Overview:
A prestigious 300room 5 star hotel is seeking an experienced and dynamic General Manager. The ideal candidate will be responsible for overseeing all aspects of operations including substantial banqueting restaurant and bar services ensuring that guests receive extraordinary experiences in alignment with luxury service standards. A key role element includes working closely with the owners and driving shareholder returns.
Key Responsibilities:
OperationsManagement
- Overseeallhotelfunctionsincludingfrontdeskhousekeepingmaintenanceandguestservices.
- Ensurehousekeepingmaintainsexceptionalcleanlinessandaestheticstandards.
- Workcloselywithdepartmentheadstoenhancehotelefficiencyandguestsatisfaction.
Food&BeverageOversight
- Managethehotelsrestaurantandbarensuringtopqualityfoodandbeverageservice.
- Strategicallydevelopandintroduceinnovativeculinaryexperiences.
- Overseelargescalebanquetoperationsensuringseamlesseventexecution.
FinancialPerformance
- Developmonitorandmanagebudgetsfinancialplansandexpenditures.
- Analyzemonthlyfinancialreportstodriveprofitabilityandcostcontrol.
- Implementrevenueboostingandcostsavingstrategiestomaximizeshareholderreturns.
- CollaboratewiththeGroupRevenueDirectortooptimizemarketpositioningandyield.
OwnerandShareholderRelations
- Maintainopencommunicationandastrongrelationshipwiththehotelowner.
- Provideregularperformanceupdatesandstrategicinsightstoenhanceshareholdervalue.
- Focusonlongtermstrategiestodrivefinancialgrowthandbusinesssuccess.
TeamLeadership
- Leadmotivateandinspireadiverseteamacrossalllevels.
- Implementtraininganddevelopmentprogramstoenhancestaffskillsandserviceexcellence.
- Cultivateapositivecollaborativeandhighperformingworkculture.
GuestExperience
- Ensureexceptionalguestservicepromptlyaddressingallguestneeds.
- Activelygatherandrespondtoguestfeedbacktoenhanceservicequality.
- MaintainaGSIscoreof65%orhigheronRevenateratings.
MarketingandSales
- Workwithsalesandmarketingteamstodevelopstrategiesforincreasinghotelandbanquetbookings.
- Strengthenbrandvisibilityandestablishastrongmarketpresence.
- Personallyleadsalesmissionsandbuildrelationshipswithkeyclients.
ComplianceandSafety
- Ensurefullcompliancewithhealthsafetyandlegalregulations.
- Overseesecuritymeasurestomaintainasafeandsecureenvironmentforguestsandstaff.
Qualifications:
- BachelorsdegreeinHospitalityManagementBusinessAdministrationorrelatedfield.
- Aminimumof510yearsofexperienceinhotelmanagementwithatleast3yearsinaluxury5starenvironment.
- Provenexperienceinmanaginglargebanquetingandhighvolumefoodandbeverageoperations.
- Excellentleadershipcommunicationandorganizationalskills.
- Strongunderstandingoffinancialmanagementandstrategicplanning.
PersonalAttributes:
- Exceptionalcustomerserviceorientation.
- Strongproblemsolvingabilitiesandinnovativethinking.
- Abilitytoadapttofastchangingenvironmentsandpriorities.
- Professionalappearanceanddemeanour.
- Confidentandunafraidtomakedifficultdecisionsregardingstaffissues.
#spm
Required Experience:
Director
Employment Type
Full-Time
