VIP Services Agent
VIP Services Agent
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Job Description
Who WE are:
Our mission is to be Chicagolands premier gaming and entertainment destination celebrated for unparalleled hospitality and an unforgettable guest not just a casinowere a community where our team members thrive with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. Aswecontinue to elevate our standards of excellenceweseek dynamic coachable individualswhoare passionate about hospitality and eager to grow with us. At American Place Casino every moment is crafted to delight every opportunity is a pathway to success
Who WE are looking for: Were looking for a friendly professional and detailoriented team member who thrives in a fastpaced guestfocused environment. The ideal candidate will have strong communication skills a passion for delivering outstanding customer service and the ability to build lasting relationships with Players Club and VIP guests. You should be organized techsavvy and comfortable managing a variety of tasksfrom answering phone and walkup inquiries to coordinating with internal departments and supporting promotions.
Job titles similar to this role include: other job titles that align with this roles title
- VIP Guest Services Agent
- Customer Relations Specialist
What is expected of YOU:
As a VIP Services Agent you will provide exceptional service to Players Club and VIP guests by building relationships promoting events and ensuring smooth coordination between departments. You will handle guest inquiries manage access to VIP areas and assist with administrative tasks like updating accounts and issuing comps. Your role will focus on delivering personalized attention while upholding the companys core values of Commitment Integrity and Excellence in a fastpaced environment.
Experience YOU will need:
- High school diploma or equivalent
- Prior customer service and/or casino industry experience. Sales business management operation customer service telemarketing or casino industry experience preferred.
- In cooperation with Casino Hosts provides service to VIP players and guests in a prompt
- professional manner.
- Service quality characteristics including courtesy promptness professionalism and confidentiality. Effective communication skills. Ability to effectively handle verbal conflict. Professional appearance and presentation. Able to work a flexible schedule. Ability to work flexible shifts and days of the week including holidays. Ability to obtain and maintain all necessary licensing.
- excellent customer service skills; basic math and computer skills; detailoriented and organized. Knowledge in various computer programs including Microsoft Office (Word Excel etc.) Google Suite (Google Sheets Google Docs etc.).
- Acts as liaison between Player Development and other areas (e.g. Hotel Front desk/Reservations Players Club Table Games Food & Beverage and Slots) to provide the highest levels of customer service.
- Perform miscellaneous administrative duties as assigned.
- Other duties assigned
Physical Requirements:
- Must have excellent guest service and communication skills
- Must be able to stand for extended periods of time (approximately 2 hours at a time)
- Frequently speak read write stand walk bend and stoop
- Occasional lifting carrying pushing and pulling (25 lbs.)
- Must be able to work a variety of schedulesincluding nights weekends and holidays.
Certificates Licenses Registrations:
- Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.
Benefits/Perks and Salary:
Medical Dental Vision
Matches 50% of your contribution up to 4% of eligible contribution
Educational Tuition Reimbursement
Paid Time Off
Ventra Program EAP programs etc.
Salary Range:
$17.10$27.00
Company Statement on EOAA:
American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
