Front Desk Supervisor - The Great George
Front Desk Supervisor - The Great George
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CAD 17 - 18
1 Vacancy
Job Description
Front Desk Supervisor The Great George
At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program competitive wages advancement and professional development opportunities. At MHG its all about the people!
The Great George
As Atlantic Canadas Premiere Experiential Hotel our purpose is to create a soughtafter experience designed around the comfort and satisfaction of all the senses. We pride ourselves in offering the highest level of guest service and attention to detail. The Great George allows an intimate escape from city life with personalized services and engaging hospitality.
As Front Desk Supervisor You Will
Greet and checkin/checkout guests warmly and professionally ensuring a memorable first and last impression.
Resolve guest complaints and service recovery issues promptly maintaining a calm and solutionsfocused approach.
Ensure VIP guests special requests and amenities are handled flawlessly and with personalized attention.
Lead train and mentor Front Desk and Bell Team associates fostering a culture of professionalism teamwork and heartfelt hospitality.
Conduct daily shift briefings to communicate goals service notes and operational updates.
Oversee daily front desk operations for smooth efficient and guestfocused service.
Manage cash handling billing accuracy and closure of guest folios with a high level of attention to detail.
Handle escalated guest concerns or operational issues calmly and effectively.
Support the Night Audit team with checkins and audit processes when needed.
Communicate guest needs and operational updates to Housekeeping Maintenance and Sales teams to ensure seamless service delivery.
Monitor guest satisfaction scores and lead service improvement initiatives aligned with The Great George brand standards.
Enforce luxury service standards and ensure every guest interaction reflects the spirit and excellence of The Great George.
Prepare shift reports incident logs and turnover notes for management review.
Assist with front desk scheduling payroll administration and inventory management for supplies.
Promote room upgrades hotel packages and amenities to enhance guest stays.
Ensure accurate rate quoting and alignment with revenue management strategies.
Act as the property leader during emergencies including fire alarms and medical incidents ensuring the safety and security of guests and associates.
Perform any other jobrelated duties as assigned and required.
Who You Are
Positive and outgoing personality
Passionate about hospitality and creating memorable guest experiences
Strong leadership skills with a passion for mentorship and coaching
Commitment to providing exceptional guest experiences
Ability to stay calm and professional under pressure
Excellent oral and written communication skills
Effective interpersonal skills and a collaborative mindset
What You Bring
Previous front desk or guest services experience ideally in a hotel environment
Previous supervisory or leadership experience is considered an asset
Working knowledge of Microsoft Office Internet applications and hotel property management systems
Strong organizational skills with the ability to prioritize and meet deadlines
Ability to work independently with minimal supervision
High level of professionalism confidentiality and attention to detail
Availability to work a flexible schedule including evenings weekends and holidays as needed
What We Offer
Competitive wages
MHG Wellness & Fitness Programs
Growth and professional development opportunities
Discounts at all MHG locations across Atlantic Canada as well as local shops and services
Please visit our careers page to see more job opportunities.
Required Experience:
Manager
Employment Type
Full-Time
