Software Engineer, Disputes, Trust
Software Engineer, Disputes, Trust
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Job Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peertopeer payments Cash App has gone from a simple product with a single purpose to a dynamic ecosystem developing unique financial products including Afterpay/Clearpay to provide a better way to send spend invest borrow and save to our 50 million monthly active customers. We want to redefine the worlds relationship with money to make it more relatable instantly available and universally accessible.
Today Cash App has thousands of employees working globally across office and remote locations with a culture geared toward innovation collaboration and impact. Weve been a distributed team since day one and many of our roles can be done remotely from the countries where Cash App operates. No matter the location we tailor our experience to ensure our employees are creative productive and happy.
The team
Cash App has grown rapidly to service our 50 million users moving billions of dollars daily. To support this we are building out Trust a new Platform organisation responsible for product experiences aimed at promoting the trust of the increasingly complex Cash App ecosystem. Trust works to improve Cash App access for our customers while limiting access for bad or unauthorised users by detecting and preventing improper use across all of our core product areas. The teams under Trust creating these mission critical services and products include Disputes Identity Access and Risk Controls
We appreciate broad perspectives a willingness to dive deep and a readiness to work collaboratively across many disciplines (including product design operations legal data science ML).
The Disputes Team is a cross functional product delivery team within Trust established in June 2022. We are responsible for building Cash Apps customer facing transaction disputes experiences. Our mission is to build lasting trust with customers by making disputes more reliable scalable and operationally effective while limiting financial losses. In Disputes we build highly available and scalable products that integrate with the broader Cash App ecosystem to help customers solve their problems. Where we cant solve a customers problem through automation we provide tools and integrations to hand them over to our team of support advocates.
The team currently consists of server engineers designers and product management located in Australia New Zealand and the United States.
The opportunities to have impact are many and we know we need to expand the team to support global expansion across many time zones and markets.
The role
You will be joining the Disputes Team based out of Australia and New Zealand supported by and reporting to the Disputes Team Engineering Manager based in timezone.
Your team will be responsible for one of the major work streams within the Disputes Team. You will work closely with the other work stream engineering teams including Mobile Engineers Product Managers Designers and Machine Learning Engineers. You will also build close relationships with stakeholders in the Cash Customer Operations team. You will also collaborate with the other engineers in the wider Disputes Team in USA Canada and New Zealand and more broadly with Cash engineers in Australia.
You Will
- work with your team on key services within an eventbased architecture ensuring architectural testing and coding practices meet the shared standards and patterns
- foster the culture and collaboration within your team as well as shaping the work to create opportunities for ownership and growth for engineers in your team
- have opportunities to represent your teams work in leadership discussions but will also be handson working sidebyside with the engineers in your team.
- In partnership with the work streams in Australia your team will be part of a 24/7 oncall support roster for our services with support from Cashs core infrastructure teams.
You Have
- Multiple years experience working on complex systems and delivering quality software
- Curiosity creativity persistence and a desire to get things done
- A track record of healthy collaboration with product managers engineers and other engineering managers on developing roadmaps and executing against them
Technologies We Use and Teach
- Java Kotlin
- HTTP JSON gRPC Protocol Buffers
- MySQL Hibernate DynamoDB
- Kafka and eventdriven architecture
- DataDog
- AWS Kubernetes
Employment Type
Full Time
