Operations Coordinator Hybrid
Operations Coordinator Hybrid
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Job Description
Serco is a place where you can grow
Join a team of 12000 professionals across Asia Pacific (APAC) and experience a place of challenge opportunity and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career including:
Flexible working arrangements to support worklife balance
Access to our Employee Networks fostering diversity and inclusion
Supportive leadership and a collaborative team culture
Discounts on health travel and more through our employee benefits program
Make an impact at Serco
As an Operations Coordinator within the ADF Health Services Contract (AHSC) team youll provide critical administrative and coordination support to drive performance. Youll ensure smooth workforce operations by contributing to the optimisation of rosters compliance and reporting whilst bringing strong administrative skills and a confident professional manner to your daily work.
This role has two focuses: coordinating the workforce and liaising with key stakeholders in your local region whilst also working as part of the National team servicing the AHSC support line that operates Monday Sunday from 5:00 am to 10.00 pm. You will be required to work a Monday to Friday shift rotation across these hours and work rostered weekends with a combination of weekend shifts and oncall requirements.
As an Operations Coordinator in the AHSC contract youll make a positive impact by:
Managing unplanned leave absences and shift backfill.
Overseeing the health workforce including maintaining accurate staff listings.
Facilitating leave approvals and contract changes.
Processing locum assignments and coordinate travel/accommodation bookings.
Coordinating recruitment onboarding and offboarding processes for staff.
Ensuring compliance with mandatory training and readiness requirements.
Collaborating with payroll to resolve rosterrelated queries and ensure accuracy.
Preparing regular and ad hoc reports for internal and client use.
Supporting the regional leadership team to optimise rosters and manage workforce needs.
Serco is a place for you
To be successful in this role youll have:
Strong attention to detail and exceptional data management skills.
Excellent organisational skills with the ability to manage competing priorities.
Strong administrative capability and a confident professional manner.
Proficiency in MS Office with solid Excel skills and familiarity with tools like Power BI.
Strong interpersonal and communication skills to build relationships with staff and stakeholders.
Previous administrative experience ideally in a 24/7 operational environment.
Experience in clinical and/or defence environments (highly regarded).
In joining us youll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here youll appreciate a flexible approach to worklife that comes with working at a company with longterm governmentbacked contracts.
Are you ready to do important work that really matters
At Serco we bring together the right people technology and partners to create impactful solutions that address urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia New Zealand and Hong Kong and offers unique opportunities to leverage your skills across our core capabilities in Health Defence Maritime Justice Immigration and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people LGBTQI veterans and people with disability.
By joining Serco youll have access to Employee Networks led by colleagues who are passionate about diversity inclusion and belonging.
Impact a better future at Serco.
Required Experience:
IC
Employment Type
Full-Time
