Consumer Support Officer - Sales & Services
Consumer Support Officer - Sales & Services
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Salary Not Disclosed
1 Vacancy
Job Description
About us
At Access Telehealth we believe everyone should have access to highquality healthcareno matter where they live. Thats why we connect people to clinicians across General Practice Allied Health Nursing and Specialist services through our comanaged model of care.
- Rural and Remote Australians
- Indigenous Communities
- Aged Care Residents and
- NDIS Participants
Our community of dedicated healthcare professionals deliver collaborative and specialist telehealth care across a range of specialties including Allergy and Immunology Cardiology Endocrinology Gastroenterology and Advanced Endoscopy Geriatrics Infectious Diseases Neurology Paediatrics Pain Management Palliative Care General Psychiatry Geriatric Psychiatry Child & Adolescent Psychiatry Renal and Blood Pressure Respiratory and Sleep Medicine Rheumatology and Urology.
Our team of compassionate professionals deliver care across a wide range of specialties including psychology occupational therapy cardiology neurology and more.
About the role
Were looking for a customerfocused and confident Consumer Support Officer Sales & Service to join our awesome team. In this fulltime role youll help customers access our services by guiding them through the onboarding process answering questions explaining the benefits of our solutions and following up outstanding paperwork.
We have a strong and growing pipeline of warm to hot leads that are generated by a team of business development and relationship professionals. No cold calling is involved.
Your focus will be on building trust providing accurate information and supporting customers through the onboarding journey. This is a great opportunity for someone who enjoys phonebased conversations is motivated by helping people can work towards targets and outcomes and is comfortable working in a dynamic environment.
This is a full time office based role.
What Youll Do
Support and Engage
- Outbound contact to respond to enquiries from individuals families and aged care facilities that have expressed an interest in using our services.
- Explain our solutions and help guide customers through the eligibility and paperwork requirements.
- Build rapport and trust through clear empathetic communication.
- Assist with onboarding and ensure customers are comfortable with their next steps.
Sales with Purpose
- Call control that leads to collaborative conversations with customers to assess their needs and eligibility for our solutions.
- Confidently guide conversations to outcomes while maintaining a patient respectful tone.
- Follow up customers who have outstanding paperwork and who have fallen out of the sales pipeline.
Contribute to a Growing Business
- Accurately maintain records of all interactions via our CRM.
- Meet individual and team performance targets (KPIs).
- A focus on outcomes and a results driven outlook.
- Work in a fast growing healthtech company.
- Ability to use your skills and experience to guide other team members towards a best practise sales methodology.
About you
Were looking for someone who:
- Has experience in telesales and contact centre environments and meeting KPIs
- Strong communication skills both written and verbal
- uild trust and guide conversations towards an outcome
- Has a strong attention to detail and thrives in a team environment
- Ability to work collaboratively and autonomously
Whats on Offer
- Fulltime ongoing opportunity
- Supportive team in a growing business
- Central Dingley location
- Competitive salary & career development opportunities
How to apply:
If youre passionate about helping people and want to be part of a team that makes a difference wed love to hear from you. Click Apply Now or email us at with any questions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
